9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 761-770 out of 2471
AB
Ashley B
12/21/20
"Interesting software for client management"
What do you like best about Zoho CRM? I liked that once we had all of a businesses information it was kept in the system an was somewhat easy to access. I also enjoyed that it kept track of all customer interactions - if logged by the person accessing the information.
LM
Larisa M
12/17/20
"The most helpful CRM"
What do you like best about Zoho CRM? It helps to give multi-channel customer support via phone, live chat, email and social media. Zoho Crm provides high level automation, it is highly customizable No additional surprising costs. Over 100 third party integrations you can get, including LinkedIn, Zapier, Google, Outlook and more. It gives opportunity of 15-day free trial period and has a free plan for up to 3 users which is great for small businesses. Provides data security, integrity and ...
Read more
AU
Anonymous User
12/16/20
"Comprehensive CRM"
What do you like best about Zoho CRM? It has a comprehensive suite of apps and products What do you dislike about Zoho CRM?
AU
Anonymous User
12/11/20
"Great for project management and Service Request Management"
What do you like best about Zoho CRM? This program allows for our team to effectively manage and work alongside one another on multiple projects. This allows for many fields to be customized and filtered so that management of workload can be specific to the individual. Additionally, we use this to house & work service inquiries - which has been great to manage where in the process each case is & ensure they are moving thru effectively.
AU
Anonymous User
12/09/20
"Excellent platform for managing sales and clients."
What do you like best about Zoho CRM? It is an online software that has a lot of features, I can easily automate tasks, I can schedule notifications, it also has excellent features to maintain direct contact with potential customers, in addition to this it has very good options to generate data analysis and reports.
AU
Anonymous User
12/07/20
"Zoro CRM - A Good option"
What do you like best about Zoho CRM? I have used Zoho CRM in a previous role and fou d it a very flexible option for managing customer information and updating note and info on or database.
DD
Deepika D
12/07/20
"Simply good"
What do you like best about Zoho CRM? Customizable CRM. Has lots of feature at low cost What do you dislike about Zoho CRM?
HP
Hetali Patel P
12/05/20
"A great CRM to have in the organization"
What do you like best about Zoho CRM? It allows us to track everything in a single place. Be it project schedule, deadline tracking, document sharing, email sharing. everything.
IS
Isha S
12/04/20
"User friendly and easy to use"
What do you like best about Zoho CRM? It's user friendly and easy to use for emails, support, and communication. Easy to set up emails for teams and set them accordingly.
SZ
Sumeet Z
12/03/20
"The Best and Effective CRM In The Planet"
What do you like best about Zoho CRM? The tag system and integration with the zoho campaign is the best thing What do you dislike about Zoho CRM?
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].