9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 751-760 out of 2471
AU
Anonymous User
01/20/21
"Avid user"
What do you like best about Zoho CRM? Zoho CRM is very easily accessible and user friendly What do you dislike about Zoho CRM?
AU
Anonymous User
01/13/21
"Best CRM software"
What do you like best about Zoho CRM? Zoho CRM is one of the best CRM software available in the market . It’s best feature includes its ability to store customer records like name, address, contact details and account manager form company side.
DK
Dan K
01/11/21
"Zoho CRM offers convenient and intelligent customer management"
What do you like best about Zoho CRM? There are many channels from which it is possible to work within Zoho CRM, since the platform enables integration with social network profiles, instant messaging systems, e-mails, and much more, so it is easy to contact customers.
AU
Anonymous User
01/08/21
"Zoho CRM User Experience - pros and cons"
What do you like best about Zoho CRM? Zoho CRM is a one in all solution to all business needs. You can do business chat with clients, peers, do voice calls, video calls with screen sharing and remote control.
SS
Shailesh S
01/08/21
"Best"
What do you like best about Zoho CRM? Easy to Maintained and data entry and view What do you dislike about Zoho CRM?
PM
Peter M
01/07/21
"Zoho CRM is the best option to manage our customers"
What do you like best about Zoho CRM? With Zoho CRM we can exceed expectations in the management of our customers, their attention at the time of assistance and the effectiveness and ease of such processes. Customer service is essential, and the platform helps to focus much of the commercial effort in this area. It allows us to keep track of customers at all times, as well as we can develop strategies to capture potential customers.
AU
Anonymous User
01/07/21
"Automate sales and customer management."
What do you like best about Zoho CRM? Zoho CRM is a very complete platform wit which I can manage sales and customer service, it has tools for billing, it also allows me to generate reports of all kinds, another very important thing about Zoho crm is that it is completely customizable and adapts to any type of company.
VS
Vijay S
01/06/21
"Best CRM Company for MSMEs in India"
What do you like best about Zoho CRM? Zoho is excellent CRM company which is very much useful for Small and Middle Scale Industries. It have all the packs like employees attendance, expenses, leaves, calendar. location tracking at all the feature which are required for an administration.
G
Georgia
12/31/20
Flexible functionality at a lower cost
PROS: Zoho CRM offers flexible functionality for small businesses, start ups and non-profits at a fraction of the cost. The CRM not only allows us to manage contacts, but also host our email on their online server for no cost for up to 25 emails. The CRM grows with the company, so we can add functionality as needed.
M
Michael
12/30/20
Increased accuracy and efficiency for our work
PROS: Zoho is great for tracking and analyzing our sales cycle. The custom workflows help manage our processes, and the integration with other apps like Zoho Campaigns, Zoho Survey, and Zoho Creator has been a great benefit to our small business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].