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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 751-760 out of 2471

AU

Anonymous User

01/20/21

4.5 out of 5

"Very good application"

What do you like best about Zoho CRM? It help to connect and get meaning full info. What do you dislike about Zoho CRM?

AU

Anonymous User

01/13/21

5 out of 5

"Best CRM software"

What do you like best about Zoho CRM? Zoho CRM is one of the best CRM software available in the market . It’s best feature includes its ability to store customer records like name, address, contact details and account manager form company side.

DK

Dan K

01/11/21

4.5 out of 5

"Zoho CRM offers convenient and intelligent customer management"

What do you like best about Zoho CRM? There are many channels from which it is possible to work within Zoho CRM, since the platform enables integration with social network profiles, instant messaging systems, e-mails, and much more, so it is easy to contact customers.

SS

Shailesh S

01/08/21

5 out of 5

"Best"

What do you like best about Zoho CRM? Easy to Maintained and data entry and view What do you dislike about Zoho CRM?

AU

Anonymous User

01/08/21

4.5 out of 5

"Zoho CRM User Experience - pros and cons"

What do you like best about Zoho CRM? Zoho CRM is a one in all solution to all business needs. You can do business chat with clients, peers, do voice calls, video calls with screen sharing and remote control.

PM

Peter M

01/07/21

5 out of 5

"Zoho CRM is the best option to manage our customers"

What do you like best about Zoho CRM? With Zoho CRM we can exceed expectations in the management of our customers, their attention at the time of assistance and the effectiveness and ease of such processes. Customer service is essential, and the platform helps to focus much of the commercial effort in this area. It allows us to keep track of customers at all times, as well as we can develop strategies to capture potential customers.

AU

Anonymous User

01/07/21

3.5 out of 5

"Automate sales and customer management."

What do you like best about Zoho CRM? Zoho CRM is a very complete platform wit which I can manage sales and customer service, it has tools for billing, it also allows me to generate reports of all kinds, another very important thing about Zoho crm is that it is completely customizable and adapts to any type of company.

VS

Vijay S

01/06/21

5 out of 5

"Best CRM Company for MSMEs in India"

What do you like best about Zoho CRM? Zoho is excellent CRM company which is very much useful for Small and Middle Scale Industries. It have all the packs like employees attendance, expenses, leaves, calendar. location tracking at all the feature which are required for an administration.

G

Georgia

12/31/20

5 out of 5

Flexible functionality at a lower cost

PROS: Zoho CRM offers flexible functionality for small businesses, start ups and non-profits at a fraction of the cost. The CRM not only allows us to manage contacts, but also host our email on their online server for no cost for up to 25 emails. The CRM grows with the company, so we can add functionality as needed.

M

Michael

12/30/20

5 out of 5

Increased accuracy and efficiency for our work

PROS: Zoho is great for tracking and analyzing our sales cycle. The custom workflows help manage our processes, and the integration with other apps like Zoho Campaigns, Zoho Survey, and Zoho Creator has been a great benefit to our small business.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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