9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 741-750 out of 2471
PP
Peter P
02/08/21
"Zoho CRM as a quick screening tool"
What do you like best about Zoho CRM? One of the main features of Zoho CRM is the ease of integration it has with other software and also the ease of optimization it has with its subdivisions to make the use of Zoho CRM faster and more reliable. It has a fast with potential customer version to any type of account. It has also facilitated an ease of analysis according to the accessibility of read-only data that has each of the registered users on the platform.
LN
Lakshmi naryana v
02/03/21
"All in CRM tool of zoho"
What do you like best about Zoho CRM? simplicity of the tool is that it is easy to manage and migrate all our previous CRM data without any loss of data. and automation part is very good to trigger basic CRM mails and follows ups without any human intervention.
TP
T P
01/27/21
"All your firm's people management, outsourced !"
What do you like best about Zoho CRM? Live support. Live notifications. Best usability in this price range. Setting-up many email aliases and using them separately. Admin e-commerce transactions is very easy and ubiquitous.
B
Becky
01/27/21
Great tool
PROS: I like everything that came with Zoho. It's user-friendly and data can easily be uploaded from Excel. Great design layout. Simple in including fields to a contact/account/leads and etc... Search, contact filters, and targeted e-mail lists and communication are also easy.
JB
Jeff B
01/26/21
"Zoho is solid CRM but so many features is becomes confusing"
What do you like best about Zoho CRM? Ability to enter in a lot of data into Contact records and create custom fields in CRM. You can also display the data in these custom fields on different screens on the application. You can also set them to be Required fields so the user has to complete the entry of data into the field in order for it to be 'saved'.
BO
Bertug O
01/21/21
"Not the best CRM but it is good in terms of quality/price."
What do you like best about Zoho CRM? It is more complex than any other CRM tools. It is definitely an all-in-one platform for every aspect of your company. The wide range of services starts from HR management toll until Marketing email automatization.
AU
Anonymous User
01/21/21
"Bigin of Zoho CRM User - Very Easy to Use"
What do you like best about Zoho CRM? We use Bigin, a new application that is part of Zoho CRM. We chose it because we are a small business, and it is economical, simple and straight-forward. Though there are some aspects that are lacking, we have been able to make Bigin work for us very well as we start to amp up lead generation. Eventually we plan on sizing up to Zoho CRM.
MS
Mohammed s
01/21/21
"ZOHO Best CRM for Sales"
What do you like best about Zoho CRM? 1.Easy to Understand and Use 2.Liked the two-way Authentication for extra security
AU
Anonymous User
01/21/21
"it works"
What do you like best about Zoho CRM? How easy it is to use and how simple the design is. What do you dislike about Zoho CRM?
AU
Anonymous User
01/20/21
"Very good application"
What do you like best about Zoho CRM? It help to connect and get meaning full info. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].