9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 731-740 out of 2471
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Robin Y
02/27/21
"Zoho allows us to have all our information in real time, from anywhere"
What do you like best about Zoho CRM? Zoho has a simple and easy to use interface compared to other software. The platform is in the cloud which means that it does not take up space on servers, only an internet connection is required. It offers mobile accessibility ensuring that we have access to our clients' data at all times.
SH
Stephanie H
02/17/21
"Easy to set up, learn, use, and teach."
What do you like best about Zoho CRM? I like that it has a very simple user interface. It is very clear on how to use it, and makes it a simple, repeatable process to create new modules, leads, etc.
SH
Stephanie H
02/17/21
"Easy to set up, learn, use, and teach."
What do you like best about Zoho CRM? I like that it has a very simple user interface. It is very clear on how to use it, and makes it a simple, repeatable process to create new modules, leads, etc.
AU
Anonymous User
02/17/21
"Zoho CRM works for us!"
What do you like best about Zoho CRM? Has integrations with multiple platforms. What do you dislike about Zoho CRM?
AU
Anonymous User
02/16/21
"General Manager"
What do you like best about Zoho CRM? The ease of tracking in the software for events. What do you dislike about Zoho CRM?
AU
Anonymous User
02/16/21
"Regular user of Zoho CRM"
What do you like best about Zoho CRM? The best feature is it's simplicity in design and ease of usage What do you dislike about Zoho CRM?
AU
Anonymous User
02/16/21
"Regular user of Zoho CRM"
What do you like best about Zoho CRM? The best feature is it's simplicity in design and ease of usage What do you dislike about Zoho CRM?
IA
Isaiah A
02/15/21
"Excellent Software for Tracking Customer Leads and Accounts"
What do you like best about Zoho CRM? Zoho CRM is a great software tool for compiling together the customer leads across the 9 regional offices our company has. It makes it easy for our executive team to not only track the status of those leads, but to compile spreadsheet versions of the leads to be shared with upper management.
JS
Jason S
02/11/21
"Hands down, Zoho CRM is the best CRM on the market"
What do you like best about Zoho CRM? Integration with so many other Zoho apps What do you dislike about Zoho CRM?
DS
Doly S
02/09/21
"Perfect CRM Tool"
What do you like best about Zoho CRM? Zoho CRM offers complete solution for CRM and sales-marketing problems. And the best feature is that its all online and completely integrated! There is an Outlook integration plug-in which is really brilliant. It saves so much time and keeps track of contacts so that we don't have to. Running campaigns, monitoring the progress is all made easy.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].