9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 721-730 out of 2471
V
Victoria
03/21/21
An app that grows with the business and its changing needs
PROS: ZOHO CRM grows with the business, as it helps address your growing needs whether it is for campaigns, events, calls, opportunities, pricing, etc. And the ZOHO app for Android works really well.
FH
Farzana H
03/20/21
"Zoho CRM Review"
What do you like best about Zoho CRM? I have implemented more than 200 projects in Zoho CRM. Zoho CRM is a good product and Zoho One is Best Product *****
KD
Ken D
03/16/21
"ZOHO IS HERE - WITH MY HELP - TO PUT SALESFORCE OUT OF BUSINESS!"
What do you like best about Zoho CRM? I use ZOHO because I intend to make them so great that I put Salesforce out of business---as ZOHO outshines Salesforce with their 45 different offerings and outshines Salesforce who thinks they run the world and treat their customers as if they do with the insane pricing and despicable customer support. The antithesis exists when it comes to ZOHO---all encompassing!
AU
Anonymous User
03/15/21
"I highly recommend this CRM"
What do you like best about Zoho CRM? Ease of use. Flexible to handle opportunities. What do you dislike about Zoho CRM?
AU
Anonymous User
03/15/21
"I highly recommend this CRM"
What do you like best about Zoho CRM? Ease of use. Flexible to handle opportunities. What do you dislike about Zoho CRM?
AU
Anonymous User
03/14/21
"Not Recommend for StartUps -bad CustomerSupport. We cant set up for our employees even after 2 weeks"
What do you like best about Zoho CRM? Easy to USe. Integrate with Zoho Apps. Lots of Free features What do you dislike about Zoho CRM?
AU
Anonymous User
03/10/21
"Zoho CRM a powerful platform for customer management"
What do you like best about Zoho CRM? The Web-based CRM system offered by Zoho is really amazing as it provides a different vision about digital marketing because its vision is focused not only on capturing a large number of customers but also in retaining them, has a great ability to analyze data from social networks in an automated way as well as to run sales operations the system works converting web visitors into leads by importing data from different sources including social networks ...
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AU
Anonymous User
03/09/21
"The perfect service for all kinds of businesses and companies."
What do you like best about Zoho CRM? Zoho CRM has been a platform that has allowed me to boost the sales of my business in an impressive way, since it allows me to stay ahead of all our competitors and fully satisfy our customers. Zoho allows us to communicate with our customers through many channels, it allows us to provide personalized and efficient attention, we can receive notifications in real time and save work time through an impressive automation system. In general, Zoho is a good ...
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AU
Anonymous User
03/09/21
"The perfect service for all kinds of businesses and companies."
What do you like best about Zoho CRM? Zoho CRM has been a platform that has allowed me to boost the sales of my business in an impressive way, since it allows me to stay ahead of all our competitors and fully satisfy our customers. Zoho allows us to communicate with our customers through many channels, it allows us to provide personalized and efficient attention, we can receive notifications in real time and save work time through an impressive automation system. In general, Zoho is a good ...
Read more
SK
siddharth K
03/03/21
"Automation for HR management system"
What do you like best about Zoho CRM? Easily integrate with ZOHO CRM and automated a few HR processes and Email tracking part worked very easily. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].