9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 711-720 out of 2471
KR
Kris R
04/15/21
"CRM for small businesses"
What do you like best about Zoho CRM? Zoho is very useful for small businesses looking for an easy-to-use CRM without paying the expensive user fees associated with larger CRM providers. One can find most of the critical functionality that other CRMs have in Zoho, which will benefit from tracking and mining data for your customers.
MT
Matthew T
04/13/21
"ZOHO has came along way and I applaud them for their consistancy and listen to their customers needs"
What do you like best about Zoho CRM? I like that Zoho has the full suite of online office tools that associate to running a business. with fair pricing, a wide range data analysis tools. that help aggregate data from CRM to employee project tracking to employee attendance tracking to billing and Data analytics. they have created a fully integrated out of box solution!
AU
Anonymous User
04/12/21
"Excellent CRM management for your small business with Zoho CRM."
What do you like best about Zoho CRM? I like Zoho CRM due to its splendid and totally useful functions since it promotes a diverse list of important steps for the proper and fast development of a company, one of the aspects that I love about this software is that it is very customizable and scalable in most of its operations, including that it is a multifunctional system, being an interesting and eye-catching feature from my perspective.
DS
Daniel S
04/07/21
"Great CRM with integration to multiple components"
What do you like best about Zoho CRM? full suite, integration of support, accounting and CRM What do you dislike about Zoho CRM?
SM
Sourabh M
04/05/21
"Best Tool For Mid Size Companies & Freelancers"
What do you like best about Zoho CRM? Zoho is a mini powerhouse with so many tools, features to offer at a very basic cost per user basis, which is not so expensive, The tool is also quite mature and constantly evolving with customers needs
LN
Lisa N
04/02/21
"zoho crm"
What do you like best about Zoho CRM? ease of use, lots of integrations....... What do you dislike about Zoho CRM?
MF
Mahmoud F
04/01/21
"The best CRM tool for converting website visitors to leads"
What do you like best about Zoho CRM? Automation of daily tasks and monitoring of customer accounts from the Zoho CRM database. Measuring of how teams/individuals are performing and creating of forecast reports.
BH
Brittan H
03/23/21
"An employee management database that is easy to use and facilitates all processes"
What do you like best about Zoho CRM? The fact that it gives you so many dashboards is why it's an attractive overall CRM solution. For our firm, we've been using lead and consumer discovery the most. Zoho has worked well because it enables simple buyer, prospect, tenant, lease modifications, and processing invoices, reports.
AM
Anton M
03/22/21
"Zoho Crm Good but some UX & API improvements needed"
What do you like best about Zoho CRM? It contains everything I need and works well with other things we use from Zoho. What do you dislike about Zoho CRM?
AM
Anton M
03/22/21
"Zoho Crm Good but some UX & API improvements needed"
What do you like best about Zoho CRM? It contains everything I need and works well with other things we use from Zoho. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].