9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 681-690 out of 2471
JF
Jinu F
06/15/21
"I like the CRM in general but very difficult to customise"
What do you like best about Zoho CRM? Simple CRM, Email Automation with parser facility What do you dislike about Zoho CRM?
A
Alyssa
06/07/21
Intended for sales reps and functions well compared to others.
PROS: Great UI. Fast to work with. Zoho appears to be highly efficient. It's cost effective. A CRM that's really easy to use.
AU
Anonymous User
06/07/21
"A basic CRM and Communications platform, do your research!"
What do you like best about Zoho CRM? Probably that it's an all-in-one solution but that's about it. But all the features you get with it are pretty basic and clunky with zero customer insight or profile building.
AU
Anonymous User
06/07/21
"A basic CRM and Communications platform, do your research!"
What do you like best about Zoho CRM? Probably that it's an all-in-one solution but that's about it. But all the features you get with it are pretty basic and clunky with zero customer insight or profile building.
AU
Anonymous User
06/06/21
"tons of tools, not very pretty"
What do you like best about Zoho CRM? Having one single place to go to for email, invoicing and project management is great. What do you dislike about Zoho CRM?
AA
Adrian A
05/28/21
"Great CRM. I've ben a user for over 15 years, never complained"
What do you like best about Zoho CRM? Cleaness and easyness of configure and use What do you dislike about Zoho CRM?
ZY
Zaryab Y
05/25/21
"More than a CRM"
What do you like best about Zoho CRM? I like the services they are providing under one roof including CRM chats and everything this made our life very easy. What do you dislike about Zoho CRM?
EF
Eric F
05/24/21
"Very Customizable, Lots of data, and connections."
What do you like best about Zoho CRM? That there are a lot of standard fields. Also that they are very customizable; you can customize what is required and not, auto-fill items, mandatory fields, and non-mandatory fields. You can do quotes through the system and have inventory items. Having all this in 1 place makes it a great product.
EF
Eric F
05/24/21
"Very Customizable, Lots of data, and connections."
What do you like best about Zoho CRM? That there are a lot of standard fields. Also that they are very customizable; you can customize what is required and not, auto-fill items, mandatory fields, and non-mandatory fields. You can do quotes through the system and have inventory items. Having all this in 1 place makes it a great product.
AU
Anonymous User
05/24/21
"A must have CRM, awesome support"
What do you like best about Zoho CRM? Support team is awesome. A must have CRM for the record and transactiona purposes. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].