9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 671-680 out of 2471
AA
Ashton A
06/25/21
"Average"
What do you like best about Zoho CRM? I like the ability to insert leads and how to manage said leads. Tied with the fact that one can assign tasks to other members.
AU
Anonymous User
06/25/21
"Product let down by support"
What do you like best about Zoho CRM? On initial consideration Zoho CRM sounds full of potential - not least its low entry cost and the fact that it is part of a suite of cloud-based applications that could potentially power small- and medium-sized business tech needs.
AU
Anonymous User
06/23/21
"Not great"
What do you like best about Zoho CRM? Like of customization. Informative and support What do you dislike about Zoho CRM?
AU
Anonymous User
06/22/21
"Zoho needs to get better"
What do you like best about Zoho CRM? Price for the CRM in the Zoho One package What do you dislike about Zoho CRM?
JS
james s
06/22/21
"ZOHO the customizable CRM"
What do you like best about Zoho CRM? The best feature about ZOHO is the price point. Compared to other solutions like SalesForce, it is feature-packed for a fraction of the cost. ZOHO organizes your prospcts and leads into easily configurable modules. These modules can be customized to include custom data points and fields.
SS
Sahin S
06/22/21
"One Stop solution to operational activities."
What do you like best about Zoho CRM? It helps manage and track operational activities by assigning Tickets and maintaining a smooth and even workflow that ultimately helps maintain a steady workflow and swift response.
CJ
Clint J
06/22/21
"Lots of options and features but not everything ties together as desired and support is lacking."
What do you like best about Zoho CRM? It is capable of many integrations. Zoho has an extensive marketplace with lots of features. What do you dislike about Zoho CRM?
CJ
Clint J
06/22/21
"Lots of options and features but not everything ties together as desired and support is lacking."
What do you like best about Zoho CRM? It is capable of many integrations. Zoho has an extensive marketplace with lots of features. What do you dislike about Zoho CRM?
CO
Caitlin O
06/17/21
"Zoho is great but needs to be strategically set up before using all of the applications."
What do you like best about Zoho CRM? I enjoy having all of our orders and clients in one place. What do you dislike about Zoho CRM?
JG
Jamie G
06/17/21
"A solid integration for our business needs"
What do you like best about Zoho CRM? Being able to centrally hold our data amongst a number of devices really helps. Be it PCs/Macs in the office, or our Mobile Devices on the road. Having access to working anywhere, and everyone staying up to date with Zoho's cloud services, really helps.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].