9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 661-670 out of 2471
AU
Anonymous User
07/15/21
"Efficient software for campaign notices"
What do you like best about Zoho CRM? Easy to send notices to a long list without having to type each email What do you dislike about Zoho CRM?
AU
Anonymous User
07/14/21
"BEST Software"
What do you like best about Zoho CRM? GUI appereance which is easy to understand What do you dislike about Zoho CRM?
AU
Anonymous User
07/14/21
"BEST Software"
What do you like best about Zoho CRM? GUI appereance which is easy to understand What do you dislike about Zoho CRM?
EK
Evan K
07/13/21
"Customizable CRM Tool"
What do you like best about Zoho CRM? Zoho is a fully customizable CRM (customer relationship manager). The flexibility of Zoho allows it to be helpful for a wide range of users from different industries. If you have more than two people working together in a team, using a CRM is necessary to achieve the best productivity and efficiency rates.
AU
Anonymous User
07/13/21
"Zoho CRM works well but lacks outlook compatibility"
What do you like best about Zoho CRM? Customizable with the ability to send broadcast emails easily and integrates with other programs across the Zoho platform What do you dislike about Zoho CRM?
AU
Anonymous User
07/13/21
"Simple to learn and fast to interact"
What do you like best about Zoho CRM? Links to calendar and search engine for finding specifics What do you dislike about Zoho CRM?
SV
Shivam V
07/13/21
"Easy to use CRM software"
What do you like best about Zoho CRM? The best feature of the product is its ease of usage. What do you dislike about Zoho CRM?
SR
Santhosh R
07/05/21
"Best CRM to work with ease work from home like situations"
What do you like best about Zoho CRM? Ease of access to sales and quotations and generating invoices with automotive workflow, taking reports from all sales of a particular period, tracking activities.
AU
Anonymous User
06/26/21
"Great CRM, terrible customer support"
What do you like best about Zoho CRM? The ability to adapt it to the needs of the business! What do you dislike about Zoho CRM?
AU
Anonymous User
06/25/21
"Product let down by support"
What do you like best about Zoho CRM? On initial consideration Zoho CRM sounds full of potential - not least its low entry cost and the fact that it is part of a suite of cloud-based applications that could potentially power small- and medium-sized business tech needs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].