9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 641-650 out of 2471
JM
jay m
07/23/21
"Best for Small Scale and Mid Scale companies"
What do you like best about Zoho CRM? The Best thing about ZOHO CRM is that it's very user-friendly and very convenient for small-scale or mid-scale companies as it provides every facility for employers to store data of their respective employees. The Best part is that it allows excellent security features also like MFA. They have their Authenticator app, which helps employers to keep their data safe
JB
Jacob B
07/23/21
"Great for starting a business"
What do you like best about Zoho CRM? All the different business modules allow me to pick and choose which features I need. What do you dislike about Zoho CRM?
JM
jay m
07/23/21
"Best for Small Scale and Mid Scale companies"
What do you like best about Zoho CRM? The Best thing about ZOHO CRM is that it's very user-friendly and very convenient for small-scale or mid-scale companies as it provides every facility for employers to store data of their respective employees. The Best part is that it allows excellent security features also like MFA. They have their Authenticator app, which helps employers to keep their data safe
JB
Jacob B
07/23/21
"Great for starting a business"
What do you like best about Zoho CRM? All the different business modules allow me to pick and choose which features I need. What do you dislike about Zoho CRM?
AU
Anonymous User
07/21/21
"I like the crm tool for our company business and I am using it from past 2 years"
What do you like best about Zoho CRM? Technical support from the team is outstanding What do you dislike about Zoho CRM?
AU
Anonymous User
07/21/21
"I like the crm tool for our company business and I am using it from past 2 years"
What do you like best about Zoho CRM? Technical support from the team is outstanding What do you dislike about Zoho CRM?
AU
Anonymous User
07/20/21
"Good enough for small companies"
What do you like best about Zoho CRM? I appreciate the simplicity of zoho CRM. It's very easy to build reports and to navigate between deals. The deal portion is the best part of the CRM.
JD
Justin D
07/20/21
"ZoHo for small to medium sized businesses"
What do you like best about Zoho CRM? I only have experience working with ZoHo for small to medium-sized businesses, but I can't say enough good things about the whole ZoHo platform, including their CRM. The CRM side of things is free for the most part considering what the size of a database would be for small/medium sized companies.
AU
Anonymous User
07/20/21
"Good enough for small companies"
What do you like best about Zoho CRM? I appreciate the simplicity of zoho CRM. It's very easy to build reports and to navigate between deals. The deal portion is the best part of the CRM.
JD
Justin D
07/20/21
"ZoHo for small to medium sized businesses"
What do you like best about Zoho CRM? I only have experience working with ZoHo for small to medium-sized businesses, but I can't say enough good things about the whole ZoHo platform, including their CRM. The CRM side of things is free for the most part considering what the size of a database would be for small/medium sized companies.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].