9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 621-630 out of 2471
AU
Anonymous User
08/11/21
"Buggy platform & useless support"
What do you like best about Zoho CRM? There so many products in one license. The pricing is really good for the number of apps we get. What do you dislike about Zoho CRM?
AU
Anonymous User
08/10/21
"Easy to set up"
What do you like best about Zoho CRM? Zoho make installation easy and simple to set up. It has a step by step guide for no fuss installation What do you dislike about Zoho CRM?
AU
Anonymous User
08/06/21
"Affordable and efficient CRM tool"
What do you like best about Zoho CRM? Contact management is good and easy. It has the ability to create and manage macros. Userfriendly UI, the Gmail extension is very useful.
AU
Anonymous User
08/06/21
"Affordable and efficient CRM tool"
What do you like best about Zoho CRM? Contact management is good and easy. It has the ability to create and manage macros. Userfriendly UI, the Gmail extension is very useful.
IC
Immanuel C
08/05/21
"Ease of use"
What do you like best about Zoho CRM? The interface itself is simple and easy to understand even for a non-technical person. What do you dislike about Zoho CRM?
IC
Immanuel C
08/05/21
"Ease of use"
What do you like best about Zoho CRM? The interface itself is simple and easy to understand even for a non-technical person. What do you dislike about Zoho CRM?
CH
Camilo H
08/05/21
"A great tool to draw your pipeline"
What do you like best about Zoho CRM? How can i from Marketing get traceability of our leads into the selling process What do you dislike about Zoho CRM?
NT
Nicholas T
08/05/21
"Best CRM I found for this pricing"
What do you like best about Zoho CRM? Intuitive usage - no tutorials needed to start with. Very flexible tool. What do you dislike about Zoho CRM?
SS
Shivam S
08/04/21
"Easiest way to perform automations with the customers"
What do you like best about Zoho CRM? It reduces efforts in order to connect with the people in a single platform which is quite easy and relevant to connect with the customers.
AT
Abhishek T
08/04/21
"Zoho review"
What do you like best about Zoho CRM? Ease of use and functions for expenses report What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].