9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 611-620 out of 2471
AU
Anonymous User
08/17/21
"We Love Zoho CRM"
What do you like best about Zoho CRM? Its very user friendly. It keeps us all organized. What do you dislike about Zoho CRM?
SI
Sergio I
08/17/21
"Great CRM and lead management tool"
What do you like best about Zoho CRM? I began using Zoho CRM in a previous company and really liked its lead management features, especially how easily you can link your customer activity with their contact info, keep track of tasks, reminders, calls, upload files and contracts in order to keep a detailed history of the entire customer management journey. Really great tool!
AU
Anonymous User
08/17/21
"Functionality with a Flow"
What do you like best about Zoho CRM? The user interface is pretty easy to learn and customize, and the screens make sense once you understand them. What do you dislike about Zoho CRM?
AU
Anonymous User
08/17/21
"Basic CRM"
What do you like best about Zoho CRM? Ease of use, nice interface to engage with. What do you dislike about Zoho CRM?
AU
Anonymous User
08/16/21
"Surprisingly prettyyyyy pretty good"
What do you like best about Zoho CRM? I love that this is an all-in-one solution of heavy-hitting use. It does not lightly dabble in CRM or Marketing execution. This is the real deal and from a value perspective its the best.
AU
Anonymous User
08/16/21
"Surprisingly prettyyyyy pretty good"
What do you like best about Zoho CRM? I love that this is an all-in-one solution of heavy-hitting use. It does not lightly dabble in CRM or Marketing execution. This is the real deal and from a value perspective its the best.
AU
Anonymous User
08/14/21
"Customer management software"
What do you like best about Zoho CRM? Zoho CRM is an excellent product at a competitive price. What do you dislike about Zoho CRM?
MP
Michelle P
08/12/21
"This platform doesn't work, period."
What do you like best about Zoho CRM? I like the idea behind ZOHO CRM and the customization and integration possibilities. What do you dislike about Zoho CRM?
MN
Meenakshi N
08/12/21
"Good platform for smaller teams looking to get their basics right"
What do you like best about Zoho CRM? Simple UI, easy to navigate, all-encompassing features What do you dislike about Zoho CRM?
B
Brian
08/11/21
Flexible with great features and price to fit our needs
PROS: Zoho CRM has been very flexible for our needs. Its attributes and pricing was a great fit. It also excels in integration, like its mail integration which was a huge plus for us. Its support team is the best out there.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].