9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 591-600 out of 2471
AU
Anonymous User
08/26/21
"For startups on the beginning it is a good entry-level-lightweight CRM"
What do you like best about Zoho CRM? 100% cloud solution: no deployment, no install, no patches. You just register, log in and use it. For simple small companies that are starting that is all you need.
AU
Anonymous User
08/24/21
"Affordable CRM that works well"
What do you like best about Zoho CRM? Pricing is lower than Salesforce. It has a couple really useful features like tagging / commenting other users and filtering through leads.
MO
marina o
08/23/21
"Best platform with cost- effective"
What do you like best about Zoho CRM? It is very easy to implement and customize easy to set up amd get going. It has incredible amount of features from tagging contacts to social media integration like LinkedIn and Facebook. In short it is multi-functional platform.
HF
Humayun F
08/22/21
"The best paid Complete CRM platform with additional features like Desk, Mail, Books and Custom Apps"
What do you like best about Zoho CRM? I love the user interface of Zoho CRM. All the menus items are placed neatly on the front page; hence it is very convenient to find whatever option you are looking for, unlike other CRMs in which you sometimes have to dive in to see a feature.
AU
Anonymous User
08/20/21
"Good Tool for manage projects"
What do you like best about Zoho CRM? This is pretty much good tool to maintain all the projects Easy to assign tasks and get updates from developers
AU
Anonymous User
08/20/21
"Great App"
What do you like best about Zoho CRM? Easy to use, user friendly and you can manage all the crm processes What do you dislike about Zoho CRM?
PA
Peter A
08/20/21
"Review Of Zoho CRM"
What do you like best about Zoho CRM? Zoho CRM implementation was very swift. Zoho CRM has great customer database and it's effectively managed. It's an efficient tool to manage company's resources. It has great on boarding features for managing marketing.
KC
Kamal C
08/19/21
"Zoho CRM Review"
What do you like best about Zoho CRM? It is greatly customizing, there are different modules which we can set up and customize as per our internal operations. Reproting ability is very nice and we can put our own customized view set up for all the reports.
AU
Anonymous User
08/19/21
"Great for small businesses"
What do you like best about Zoho CRM? User friendly and easy to navigate. Great for a small business. Updates are easy to learn and have been upgrades for the system
JS
JAI S
08/19/21
"Best value for money CRM"
What do you like best about Zoho CRM? The amount of services Zoho provides as a part of the package is amazing at such a low cost. Be it Lead Management, Email Campaigns, calling, you name it and Zoho has a solution for it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].