9.8
SpotScore
Zoho CRM Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 51-60 out of 2471
AU
Anonymous User
11/07/23
"all in one place"
What do you like best about Zoho CRM? that it has cross functional abilities all in one place. It has the ability to store contacts, document a leads journey across many platforms, you can run social media reports, you can run analytic reports, you can push social media content and also schedule it within zoho. the email capaign side of things is really easy. Also the ability to assign rights to certain users is really easy also.
LB
Linda B
11/07/23
"It is like having a full function, all department business in one place."
What do you like best about Zoho One? All the apps are integrated. It is really functional and useful for my own business as well as for my clients' businesses. What do you dislike about Zoho One?
SH
Santhosh H
11/07/23
"Multipurpose CRM With Several Options - Love it"
What do you like best about Zoho CRM? zoho CRM provides all-in-one solutions for our business to streamline our operations What do you dislike about Zoho CRM?
LB
Linda B
11/07/23
"It is like having a full function, all department business in one place."
What do you like best about Zoho One? All the apps are integrated. It is really functional and useful for my own business as well as for my clients' businesses. What do you dislike about Zoho One?
LP
Lawrence P
11/02/23
"Very easy to use and vital for my business"
What do you like best about Zoho CRM? I like the opportunity to book meetings and record phone conversations - this certainly gives me a very good picture of my prospects and how I am doing. Also like ease of scanning business cards
BV
Bhagyashree V
10/31/23
"Easy user interface, efficient and great sorting filters"
What do you like best about Zoho CRM? I have been involving Zoho CRM for a long time and it's been an extraordinary encounter. I'm really content with the portable application and the adaptability of set up and utilize is brilliant.
BV
Bhagyashree V
10/31/23
"Easy user interface, efficient and great sorting filters"
What do you like best about Zoho CRM? I have been involving Zoho CRM for a long time and it's been an extraordinary encounter. I'm really content with the portable application and the adaptability of set up and utilize is brilliant.
SC
Sahil C
10/21/23
"Worse Experience with ZOHO ONE Chat Support!!!"
What do you like best about Zoho One? Definetly the ZOHO Software is superbb but specialy chat support of ZOHO ONE is like nightmare What do you dislike about Zoho One?
JB
John B
10/19/23
"Zoho - Overall Opinion"
What do you like best about Zoho One? It's supposed to be a series of connected modules... What do you dislike about Zoho One?
NV
Nikita V
10/16/23
"Zoho CRM and Struggles with it"
What do you like best about Zoho CRM? It is a really flexible and useful CRM. There is a lot that can be developed and tailored to your business experience and how your sales and other teams function. I have operated only on full subscription so can tell solely about the CRM and entire zoho ecosystem working together. However, the latter needs large improvement.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].