9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 531-540 out of 2471
SK
SAMUEL K
11/29/21
"Great CRM Platform for Organizations of All Sizes!"
What do you like best about Zoho CRM? Prior to our employer switching out our Zoho CRM platform for a competing platform due to cost reasons alone, I found working with Zoho CRM to be an absolutely wonderful experience. The interface is complex in that it can help the user accomplish a variety of different tasks while being simple to understand and learn. I was able to seamlessly communicate with coworkers on the platform and execute whatever marketing tasks were assigned to me by my lead ...
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S
Steven
11/29/21
A cost-effective solution that has a lot of functions
PROS: Zoho CRM gives the perfect break-up of sales cycle, offering great snapshots of the business via dashboards like "leads by source", "leads by industry", etc. with a high data storage capacity and bulk upload features that makes it easy for users.
CR
Camilo R
11/23/21
"Great free tool for ticket tracking"
What do you like best about Zoho CRM? The fact that this tool is free with the option of paid ADDED services. I love software that you can utilize for free and give you the opportunity to add more benefits to make time more productive
AU
Anonymous User
11/23/21
"Technically Great - Harsh On Boarding"
What do you like best about Zoho CRM? Zoho is one of the best options for customer relationship management software in the market. Pricing is another benefit of Zoho—it is priced lower than other CRM competitors, thus is more accessible for small to medium-sized businesses.
AU
Anonymous User
11/22/21
"Review : ZOHO CRM"
What do you like best about Zoho CRM? One Platform for all the sales activities for a particular company, including generation of lead to final closing it, after that we can create many kinds of MIS reports.
LN
Laxmi N
11/21/21
"Zoho CRM best crm software"
What do you like best about Zoho CRM? Open Customization Implementation available What do you dislike about Zoho CRM?
RB
Rajeev B
11/16/21
"Exhaustive set of applications for all your web development and internet marketing needs"
What do you like best about Zoho CRM? Zoho has developed a whole set of applications, be it accounting software or chat plugin, that works in an integrated manner so that from one dashboard you get knowhow of all your business operations. You can either consume all Zoho applications under one dashboard by Zoho One subscription. Or buy Zoho products like Zoho Books (accounting software), Zoho Analytics as a standalone program. Best part is Zoho has a free plan for most of its suite of ...
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MD
Mark D
11/16/21
"Best CRM for Real Estate! Easy to Configure to meet your needs!"
What do you like best about Zoho CRM? Having the ability to configure this CRM to meet my needs is priceless! The CRM connects easily to all other ZOHO applications. Create your own variables, formulas, the list is endless... Having the ability to brand it as your own.
NO
Norhan O
11/12/21
"It's great app and helps me alot in my work and in my tasks"
What do you like best about Zoho CRM? I like that when I organized my clients and my tasks and it become super easy to reach to my customers and contact to them beside putting them in categories to differentiate between them
MC
Melissa C
11/12/21
"Love love zoho. It is so easy."
What do you like best about Zoho CRM? It's easy!!!! I keep all my sales opportunities in one dashboard. I can categorize them. I can do so much to keep me organized
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].