9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 521-530 out of 2471
CP
Carlos P
12/15/21
"Great CRM"
What do you like best about Zoho CRM? Zoho CRM was a great CRM to use and user-friendly to all of my employees at the time. You could create new users, assign roles and add any contact list. There are so many good integrations with Zoho that you could expend a whole day just searching the cataloge.
KT
Kalpana T
12/15/21
"Creating and Updating Work Assignments is Now Incredibly Easy"
What do you like best about Zoho CRM? • Makes it easier for us to take notes or create tasks. • We can integrate Zoho CRM seamlessly with products and social media sites.
DL
Dora L
12/15/21
"Zoho CRM is the best!"
What do you like best about Zoho CRM? Easy to access, whether on your phone or laptop. Tracking emails was the best feature as well. What do you dislike about Zoho CRM?
ER
Elanchezhiyan R
12/14/21
"An average CRM"
What do you like best about Zoho CRM? The UI was simple and ordinary, just like any other CRM. I had it integrated with Facebook ads and it worked like a charm. Sometimes the app would log me out, so I would have to sign in again. Mostly the app did not give me much trouble.
SK
Sooraj K
12/08/21
"Best Crm Availiable"
What do you like best about Zoho CRM? Zoho crm is the best and advanced crm out there easy to use, easy to navigate. Even the ui is very futuristic. It is very fun to work with.
AU
Anonymous User
12/08/21
"Easy to use CRM platform"
What do you like best about Zoho CRM? It's really easy to use and enter contacts and add notes. Integrations are also easy and widespread What do you dislike about Zoho CRM?
AR
Anonymous Reviewer
12/05/21
Increase Your Search Engine Traffic with SEO Approach
PROS: The "solid time" spends time on your site and it can affect the ranking of SEO.
VS
Vijendra S
11/30/21
"Good for startup and small companies and Okiesh for large companies"
What do you like best about Zoho CRM? Its free !!!! Most of the startups and small cpmpanies dont have much money to have CRM in initial place. Well this is the CRM where it is free obviously with limitations but still you can do the work
YB
Y B I
11/30/21
"My Best CRM used till Date"
What do you like best about Zoho CRM? Everything which involves Customer Relationship right from Leads to Deals What do you dislike about Zoho CRM?
AU
Anonymous User
11/30/21
"User friendly Zoho CRM"
What do you like best about Zoho CRM? 1. Easy to send bulk emails 2. Easy to insert templates What do you dislike about Zoho CRM?
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].