9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 511-520 out of 2471
AU
Anonymous User
12/23/21
"Working with Zoho Customer Relationship Management software is as easy as ABCD"
What do you like best about Zoho CRM? The Zoho CRM has a clean design, is easy to learn. Be it simple features like data entry operations or complex tasks like importing offline data using the bulk uploading tool.
DL
Dianna L
12/22/21
"Zoho is a stable CRM"
What do you like best about Zoho CRM? Cloud based, real time information that is available to all users at any given point in time. Flexible enough to allow for customization to our line of business.
AU
Anonymous User
12/20/21
"CRM with Multiple Engagements"
What do you like best about Zoho CRM? Easily Integrated with multiple channels such as attending meetings, Sending bulk emails, scheduling tasks, data upload etc all available at a single interface
AU
Anonymous User
12/20/21
"Best CRM for tracking the follow ups with clients and customer"
What do you like best about Zoho CRM? Best part is to make a call before the time to the party which is set by the slot whenever we schedule and tracking for updates of follow ups for better customer services with the help of direct calling feature adding by super receptionist
KK
Kerem K
12/18/21
"Very usefull and easy to use"
What do you like best about Zoho CRM? Fully cloud based and multi-platform function such as Windows, Android, iOS etc. What do you dislike about Zoho CRM?
CM
Catherinah M
12/18/21
"Zoho Magic"
What do you like best about Zoho CRM? Zoho encompasses a lot of data for clients and is easy to update, I like the report function and sending out mass comms and keeping track of emails sent, opened and cases integration with Zoho Desk
DR
Deepa Ram S
12/18/21
"ZOHO CRM Tool Review"
What do you like best about Zoho CRM? Easy integration and app can build and made live within short span of time. What do you dislike about Zoho CRM?
SA
Shalini A
12/17/21
"Zoho CRM review"
What do you like best about Zoho CRM? The integration with outplay is really effective What do you dislike about Zoho CRM?
KP
Kowshick P
12/17/21
"Zoho CRM - The Best"
What do you like best about Zoho CRM? Zoho CRM, which helps the sales person to identify the lead importance such as cold , warm , untouched, fresh leads and all in a single window. It also helps the sales person to get a clarity of the leads in a highly simplified way
MK
Mansi K
12/17/21
"Zoho CRM - User friendly and easy to use"
What do you like best about Zoho CRM? I have used Zoho CRM in nationwide visas only but it was for a short time where I found it very easy and user-friendly. We have used it for leads management and email campaigning where it works very smoothly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].