9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 491-500 out of 2471
ST
Steve T
01/20/22
"Zoho CRM"
What do you like best about Zoho CRM? I have used several different CRM's over the years, and Zoho remains to be the best one around. It is quite a user-friendly application. I can create any type of field that I create.
MM
Mohammad M
01/20/22
"Its a complete solution for the team's sales performance with proper activities and process flow."
What do you like best about Zoho CRM? Setting team KPI's and dashboard management. What do you dislike about Zoho CRM?
MM
Marc M
01/18/22
"Zoho CRM - Great for the small business!"
What do you like best about Zoho CRM? This is simple to set up and add to as needed. What do you dislike about Zoho CRM?
RH
Roberto H
01/13/22
"Affordable & customizable"
What do you like best about Zoho CRM? The wide range of apps available to build out a platform to connect all major functions of the CRM What do you dislike about Zoho CRM?
DP
Durgesh p
01/11/22
"India's first best CRM"
What do you like best about Zoho CRM? It is an indian CRM, company is located in chennai, and it has employee management, salary management, attendance management, zoho mail all the tools available.
JM
Jyoti M
01/08/22
"ZOHO PLATFORM - DEPENDABLE & INNOVATIVE"
What do you like best about Zoho CRM? ZOHO Emails have been the most exciting platform for my daily work routine. It unique features like categorizing of emails, unread emails, reminders, Notes, sending out response to bulk users when we are on vacation. It has always helped me on upbeat on my work and has been very user friendly. Easy to share zoho sheets for MIS updation among peers to check on day to day targeted Numbers. Pls do keep updating new features which keeps us excited to use it ...
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PK
Pradeep Kumar T
01/08/22
"Best CRM tool for lead capturing"
What do you like best about Zoho CRM? Having the ability to brand it as your own and easy configuration with other tools. We can design and plan as per our needs.
KM
Katherine M
01/06/22
"Mid-Class at best"
What do you like best about Zoho CRM? Fairly simple interface, easy to import data and manage contacts. Zoho campaigns is a cool option. Some integrations available, like ZoomInfo and I believe maybe Zoom.
VL
Vera L
01/06/22
"Great tool keep data in one suite"
What do you like best about Zoho CRM? Zoho is a great CRM tool that manages customers, data, documents, notes, and others.it keeps all my accounts and customer informations one one page so it can be easily managed.
VG
Viren G
01/06/22
"Used for multiple purposes"
What do you like best about Zoho CRM? Easy navigation vibrant colours lights up the day in the morning and added features of hr What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].