9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 481-490 out of 2471
MA
Muhammad Ahsan Ayub M
02/01/22
"Zoho motivator is a great platform to engage and motivate the team for growth"
What do you like best about Zoho CRM? dashboard, It is the most power tool, as it allows to show performance of the team, so one can motivate each by using stats.
KM
Kanika M
01/31/22
"Your Customizable CRM Solution"
What do you like best about Zoho CRM? The Zoho CRM is very easy to learn. It really provides services for sales professionals to identify the nature of the leads captured by the tool, it gives real-time information for better analysis to judge the priority of the leads as new, cold and warm leads at a single platform. The features are so functional and useful for day to day professionals. I have been loving it.
SN
Sapna N
01/29/22
"Best customizable CRM Software"
What do you like best about Zoho CRM? Tight integration with other systems Workflow tools
AU
Anonymous User
01/27/22
"Zoho, close, but not all the way there"
What do you like best about Zoho CRM? The price point is good, and the options are vast. What do you dislike about Zoho CRM?
VK
Vishal K
01/25/22
"Great product and A unique cloud-based business management software suite"
What do you like best about Zoho CRM? It provides an excellent database, where it is possible to perfectly manage and track all sales, in a general or quite specific way. It is one of the very low cost CRM option available as compared to it's competition.It has several useful integrations with the other product including QuickBooks and google apps.Also the product also has an integrated project module which is quite helpful while doing the integration with the production environment.
AU
Anonymous User
01/25/22
"Great CRM!"
What do you like best about Zoho CRM? Being able to see previous email history from all employees. The different pipeline views such as Kanban or List View, are incredibly helpful for managing my pipeline.
DR
DEEPIKA R
01/25/22
"The best tool for great Customer Relationships"
What do you like best about Zoho CRM? It's most helpful in converting leads by engaging with the customers and achieving targets. Also, it helps in real-time notifications when a customer interacts with us
AU
Anonymous User
01/22/22
"We use all the basic modules such as contacts, accounts, and deals to track our daily records."
What do you like best about Zoho CRM? Customization and Automation in best ones. It is user-friendly and easy to understand. Zoho CRM is less coding easy and simple drag and drop software. I will recommend it to everyone
AU
Anonymous User
01/22/22
"Not that bad experience"
What do you like best about Zoho CRM? User access control and 2-factor authentication are effortless to set up. Customer Relationship Management. Managing accounts and customer data. Creating task for activities to be performed on the leads.
HA
Husnain A
01/21/22
"Beat Option Ever"
What do you like best about Zoho CRM? The quality and the customer support is the best thing in it . I used this crm for several times for my clients and its quite satisfying
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].