9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 471-480 out of 2471
BJ
Ben J
02/17/22
"Good Zoho experience with free trial"
What do you like best about Zoho CRM? The integration capabilities with other tools for sales and marketings What do you dislike about Zoho CRM?
KS
Kalyan S
02/17/22
"Excellent CRM app and analytics driven solution"
What do you like best about Zoho CRM? Excellent CRM app and analytics driven solution, all in one solution for complete business activities. What do you dislike about Zoho CRM?
AU
Anonymous User
02/16/22
"Great CRM"
What do you like best about Zoho CRM? one-stop shop for all customer needs. love the product. What do you dislike about Zoho CRM?
JW
Joseph W
02/14/22
"Zoho CRM ideal for small business owners"
What do you like best about Zoho CRM? I like how easy Zoho CRM is to tailor to my business. It does not require a lot of coding or developer knowledge to make minor changes to the user interface and I like that a lot.
AU
Anonymous User
02/12/22
"An amazing one stop project management software"
What do you like best about Zoho CRM? The best part is the User interface and the visualisation. It allows the managers to take a review of the resource availability and gauge how efficiently the resources are spending their time.
AT
Aravind T
02/10/22
"Simple tool without much of complications"
What do you like best about Zoho CRM? Straightforward & Simple. And the information I can gain from their dashboard will be perfect. What do you dislike about Zoho CRM?
AU
Anonymous User
02/02/22
"Zoho Motivator is an amazing tool for gamification"
What do you like best about Zoho CRM? Using motivator, you can create Games that create an environment of competition in the organization and increase productivity.
BP
Brandon P
02/02/22
"excellent CRM"
What do you like best about Zoho CRM? I like seeing calls and deals from previous email threads to give context. What do you dislike about Zoho CRM?
FA
Felipe A. T
02/02/22
"Always improving"
What do you like best about Zoho CRM? Zoho is always improving their products and they have more features available now than most of their competitors. Good customer service and system servers are never down.
RS
Ravindra Singh R
02/02/22
"That's really useful for the sales team"
What do you like best about Zoho CRM? Because its helpful to increasing the sales What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].