9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 461-470 out of 2471
JU
Julia U
04/13/22
"Zoho is more user friendly than it's competitors!"
What do you like best about Zoho CRM? Zoho is customizable to each business's needs. Several apps integrate Zoho into their software or allow for API. What do you dislike about Zoho CRM?
AK
Aravind K
04/12/22
"Perfect CRM tool for everyone. Especially if you are a start-up!"
What do you like best about Zoho CRM? Simple and straightforward to use. The home screen customization is perfect. What do you dislike about Zoho CRM?
AU
Anonymous User
03/28/22
"Zoho CRM for SaaS SDR Managers"
What do you like best about Zoho CRM? Clear and simple user interface and easy to customise reports and dashboards. Ideal for small companies with simple processes.
PJ
Pradeep J
03/23/22
"Quick and easy CRM"
What do you like best about Zoho CRM? Very easy user interface, localised support, clean reporting tool What do you dislike about Zoho CRM?
AK
Amar k
03/16/22
"Best Customer Relationship management Software"
What do you like best about Zoho CRM? - User interface easy to use - Integration with its other product like Zoho Forms & Zoho salesIQ
SR
Srinivas R
03/12/22
"Most Recommended CRM"
What do you like best about Zoho CRM? Zoho gives free emails which is really helpful for our clients and we strongly recommend ZOHO What do you dislike about Zoho CRM?
SB
Stephen B
03/08/22
"So far so good."
What do you like best about Zoho CRM? I like that you can print off reports of all of the current customers What do you dislike about Zoho CRM?
PT
Pravallika T
03/02/22
"My Review for Zoho CRM"
What do you like best about Zoho CRM? Zoho CRM..! I have been using Zoho CRM for three years. It is beneficial for Companies / Offices. In our daily routine, we need to call and follow up with the students. Also, we need to update the status of Students. The company will assign leads for every employee to follow up. By using this Zoho CRM, we can filter Hot Leads and Cold Leads. Based on that, we can follow up and note student status and details. Also, we can set reminders for the students ...
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AU
Anonymous User
02/25/22
"Love ZOHO! this CRM rocks!!"
What do you like best about Zoho CRM? Works very well with my team, easy to use, and reliable What do you dislike about Zoho CRM?
AS
Alicia S
02/21/22
"Our team LOVES using Zoho!"
What do you like best about Zoho CRM? Zoho has helped us stay organized in so many ways. We love that we can add checklists, tasks and send out automated emails!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].