9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 451-460 out of 2471
KF
Kate F
05/20/22
"A bit of a learning curve, but surprisingly easy and flexible."
What do you like best about Zoho CRM? Maybe it's just because we'd never had a true CRM or sales process before we adoped Zoho, but we've been pleasantly surprised with how powerful and flexible it is. We use the CRM functions to manage our client information, but we really love it for managing Deals (our sales pipeline). It's very easy to move people through the process, see how long people have lingered in a certain column, etc. And, Zoho allows you to customize the process, adding and ...
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AP
Abhishek P
05/20/22
"Simple and easy and effective"
What do you like best about Zoho CRM? Zoho crm provides the best cost effective solutions for organizations, it provides easy analytics, easy to integrate with different tools and dialers, easy to use, fast processing and with many helpful features. Like zoho forms and one click features.
AU
Anonymous User
05/20/22
"Great Value"
What do you like best about Zoho CRM? Complete CRM that Interfaces with Zoho Books and other Modules as it is part of Zoho One What do you dislike about Zoho CRM?
FB
Francis B
05/19/22
"Did not use for long time but liked the software"
What do you like best about Zoho CRM? Zoho felt a lot easier to understand than other bigger CRMs like Salesforce. It felt more straightforward to get it to do what I wanted.
BG
Bryan G
05/11/22
"Worth and easy to use."
What do you like best about Zoho CRM? I think the best part of Zoho is that it is so easy to use, user friendly and you don't need to be a software engineer or something like that to build a "simple" environment.
AT
Alan T
05/10/22
"Expansive feature set, easy set up and implementation"
What do you like best about Zoho CRM? Easy to use interface with easy customization and powerful reporting and analytics tools. What do you dislike about Zoho CRM?
LJ
Larry J
04/24/22
"BEST CRM TOOL"
What do you like best about Zoho CRM? It's easy to use and customize. Its alsoeasy to learn What do you dislike about Zoho CRM?
EP
Evija P
04/20/22
"Gamification to boost the performance!"
What do you like best about Zoho CRM? I love the fact that games can be connected to daily work. Competition drives the results. And Zoho Motivator links all the performance data to monthly, weekly, daily games, and it is engaging for employees.
DV
Derral V
04/20/22
"Not ready for big time"
What do you like best about Zoho CRM? Overall a nicely integrated package as long as you use their eco-system for everything. What do you dislike about Zoho CRM?
AK
Ashima K
04/17/22
"Send Personalized Emails And Manage Business Leads Using Zoho CRM"
What do you like best about Zoho CRM? Discover the power of a single, all in one platform that helps to manage business sales & marketing prospects, leads, email lists and campaigns. Zoho CRM is an easy to use sales and marketing software that helps to manage all of contacts, emails, tasks and notes in one place. It offers features such as email integration and automation insights to help contacts better. Zoho CRM is a powerful sales and marketing platform that can help to manage business ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].