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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in May 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 431-440 out of 2471

AK

Arjun K

06/21/22

5 out of 5

"Access all the information in one place, your ones stop shop for maintaining customer relations"

What do you like best about Zoho CRM? I like the simplicity and that it provides the user all the information in one place. What do you dislike about Zoho CRM?

SK

Sanjeet K

06/21/22

4.5 out of 5

"For businesses and scalability, this is the best software."

What do you like best about Zoho One? 1. customer service 2. Easy to use.

AU

Anonymous User

06/18/22

3 out of 5

"I had bad experience with customer support service."

What do you like best about Zoho One? Integration of different aspect of business What do you dislike about Zoho One?

KR

KARTHIKAIVASAN R

06/18/22

4 out of 5

"Leads and Customers Relations"

What do you like best about Zoho CRM? Leads & Deals managements and Analytics reports What do you dislike about Zoho CRM?

DS

Dipesh S

06/17/22

5 out of 5

"Zoho is one of the best. solution i've used"

What do you like best about Zoho One? tracking my sales on each level was the best thing i found in zoho one. And the the chart they provides is awesome What do you dislike about Zoho One?

AT

Aditya T

06/16/22

4.5 out of 5

"Zoho is the most shophisticated yet simple tool to used for handling client's entire lifecycle."

What do you like best about Zoho One? The UI/UX is mind-blowing and intuitive. What do you dislike about Zoho One?

SD

Swathi D

06/16/22

3.5 out of 5

"Used Zoho CRM for logistics"

What do you like best about Zoho CRM? - Zoho CRM is cheap, any 2-5 person startup could run in their 60-80% of business in the software, and it still will come underneath the budget.

AD

amit d

06/16/22

4 out of 5

"All-in-one Business Management Solution"

What do you like best about Zoho One? We can identify, qualify prospects and easily close deals with sales applications in Zoho one. With Zoho one, every individual gets contextual and actionable data.

AU

Anonymous User

06/15/22

4 out of 5

"Lead Software Engineer"

What do you like best about Zoho One? It's a all in one software helping customers to increase productivity across their business and deliver a better customer experience.

MP

Mohip P

06/14/22

5 out of 5

"Best CRM software"

What do you like best about Zoho CRM? Zoho CRM is one of the best content management software with multiple support like web forms, salseIQ, leads management

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].