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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in May 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 421-430 out of 2471

AG

Ayushi G

06/24/22

5 out of 5

"Best platform ever"

What do you like best about Zoho One? Zoho Recruit and Zoho people are the best platforms as they helped me in managing all the HR-related work. I can manage all the candidates in one place.

JD

Jaya D

06/24/22

4.5 out of 5

"easy to understand"

What do you like best about Zoho One? Quick to understand, quick to learn and quick support What do you dislike about Zoho One?

AU

Anonymous User

06/23/22

5 out of 5

"Ease of use"

What do you like best about Zoho One? User Friendly, Easy to understand. fast, What do you dislike about Zoho One?

AU

Anonymous User

06/23/22

5 out of 5

"Zoho is very good service provider, I've ever seen"

What do you like best about Zoho One? Allowing multiple app integration is the Most important feature of zoho one What do you dislike about Zoho One?

ND

Nikita D

06/23/22

4.5 out of 5

"Zoho One Overview"

What do you like best about Zoho One? You can create an advanced level of CRM through its whole set of modules that help your business stay monitored and accessible on all levels. It's cost-friendly too.

RN

R N

06/23/22

4.5 out of 5

"Its a Very Good"

What do you like best about Zoho One? We can create reports easily. It's a very useful tool and we can avoid duplicates. we can import all my data and contacts. What do you dislike about Zoho One?

AU

Anonymous User

06/22/22

3 out of 5

"Good functionality, lacking personality"

What do you like best about Zoho CRM? Custom fields and custom reporting functions are great, especially for b2b businesses. What do you dislike about Zoho CRM?

JE

James E

06/21/22

5 out of 5

"Zoho CRM is the best for the price"

What do you like best about Zoho CRM? Zoho CRM allows us to stay on top of our clients, integrates with Zoho Mail and has scaled with our growing business for the past 9 year.

AU

Anonymous User

06/21/22

5 out of 5

"Best for business"

What do you like best about Zoho One? Zoho has all of the versatile products that all businesses need to manage their business. It helps to grow business rapidly. We are already using many products of Zoho like, Zole sales, Zoho invoice, Zoho one etc.

SK

Sanjeet K

06/21/22

4.5 out of 5

"For businesses and scalability, this is the best software."

What do you like best about Zoho One? 1. customer service 2. Easy to use.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].