9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 391-400 out of 2471
NC
Noah C
07/06/22
"CRM from the 90's, Never Updated"
What do you like best about Zoho CRM? Nothing really, the interface is old, everything is hard to use and it has not been updated in 8+ years much. What do you dislike about Zoho CRM?
AU
Anonymous User
07/05/22
"Its a great solution!"
What do you like best about Zoho CRM? Zoho is really easy to work with and they are very accomodating to customer needs. What do you dislike about Zoho CRM?
AU
Anonymous User
07/05/22
"Frustrating to say the least (or "you get what you pay for")"
What do you like best about Zoho CRM? I liked how the features were advertised. I wish they actually worked the way they were presented. What do you dislike about Zoho CRM?
AU
Anonymous User
07/05/22
"Only Subscription you'll need for your business"
What do you like best about Zoho One? Tools for every aspect & stage of business - Support
EJ
Eesha J
07/04/22
"A best and easy CRM."
What do you like best about Zoho One? 1- The filters 2- The user interface
AU
Anonymous User
07/01/22
"Senior Business Analyst"
What do you like best about Zoho One? Makes the process easy and simple. product is niche What do you dislike about Zoho One?
LW
Levi W
07/01/22
"Usable but far from friendly."
What do you like best about Zoho CRM? Zoho has a tool for just about everything, and it is very inexpensive. What do you dislike about Zoho CRM?
AU
Anonymous User
06/30/22
"Zoho Books/Zoho One is indeed Simpler."
What do you like best about Zoho One? Zoho is indeed simpler, an end-to-end ERP and accounting solution for businesses who want to manage an ERP alongside billing and accounting too. It has a process that needs to be understood and then organizations are good to go. The reporting area or the Advanced analytics are quite good as well.
RK
Rakesh K
06/30/22
"Very well designed platform, integrating all work related apps accessible at single click."
What do you like best about Zoho One? Single dashboard to access all my operational requirements to run a business with detailed analytics and integration of critical business data.
SM
Sushant M
06/30/22
"very easy to use interface."
What do you like best about Zoho One? Zoho is like a sales dairy for a sales person where we can manage our sales activiti and it helps to remember the last activity of an account.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].