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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in May 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 391-400 out of 2471

NC

Noah C

07/06/22

0 out of 5

"CRM from the 90's, Never Updated"

What do you like best about Zoho CRM? Nothing really, the interface is old, everything is hard to use and it has not been updated in 8+ years much. What do you dislike about Zoho CRM?

AU

Anonymous User

07/05/22

4.5 out of 5

"Only Subscription you'll need for your business"

What do you like best about Zoho One? Tools for every aspect & stage of business - Support

AU

Anonymous User

07/05/22

4 out of 5

"Its a great solution!"

What do you like best about Zoho CRM? Zoho is really easy to work with and they are very accomodating to customer needs. What do you dislike about Zoho CRM?

AU

Anonymous User

07/05/22

0 out of 5

"Frustrating to say the least (or "you get what you pay for")"

What do you like best about Zoho CRM? I liked how the features were advertised. I wish they actually worked the way they were presented. What do you dislike about Zoho CRM?

EJ

Eesha J

07/04/22

5 out of 5

"A best and easy CRM."

What do you like best about Zoho One? 1- The filters 2- The user interface

LW

Levi W

07/01/22

1 out of 5

"Usable but far from friendly."

What do you like best about Zoho CRM? Zoho has a tool for just about everything, and it is very inexpensive. What do you dislike about Zoho CRM?

AU

Anonymous User

07/01/22

3.5 out of 5

"Senior Business Analyst"

What do you like best about Zoho One? Makes the process easy and simple. product is niche What do you dislike about Zoho One?

RK

Rakesh K

06/30/22

5 out of 5

"Very well designed platform, integrating all work related apps accessible at single click."

What do you like best about Zoho One? Single dashboard to access all my operational requirements to run a business with detailed analytics and integration of critical business data.

SM

Sushant M

06/30/22

5 out of 5

"very easy to use interface."

What do you like best about Zoho One? Zoho is like a sales dairy for a sales person where we can manage our sales activiti and it helps to remember the last activity of an account.

PC

Prakash C

06/30/22

5 out of 5

"Manage your business Only with Zoho One"

What do you like best about Zoho One? Its been 2 year I am working with zoho product its awesome and very easy to manage and very easy customise acc to our use. We are using it to manage billing and CRM, workflow os so awesome and very easy and clear which help us to grow our business as well as reduces so much effort.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].