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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in May 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 381-390 out of 2471

GP

Ghanshyam P

07/15/22

5 out of 5

"Zoho CRM provides all the tools you'll need"

What do you like best about Zoho CRM? Best tools for small to midsize businesses, and even most enterprises What do you dislike about Zoho CRM?

AU

Anonymous User

07/14/22

5 out of 5

"Complete one stop solution"

What do you like best about Zoho One? User Interface and the way the things are sorted in a great way where anybody can understand the options and the requirements are based on a wide range, that is more userfriendly.

SS

Sagar S

07/14/22

4 out of 5

"I started using this few months back for attendance & performance record of employees"

What do you like best about Zoho One? This is a single platform for multiple things, earlier had to do a lot of work manually. What do you dislike about Zoho One?

AU

Anonymous User

07/13/22

4 out of 5

"Convenient and Easy to Understand"

What do you like best about Zoho CRM? It is easy to use and you can easily automate workflows to increase productivity. What do you dislike about Zoho CRM?

SJ

Suyash J

07/12/22

5 out of 5

"Best CRM in the league."

What do you like best about Zoho One? 1- User experience 2- Filter

AP

Aditya P

07/12/22

4 out of 5

"Good for ticket management"

What do you like best about Zoho One? Ticket management and assignment. Reports

NR

Nageswara Reddy M

07/11/22

5 out of 5

"Best Indian Business tool"

What do you like best about Zoho CRM? Zoho is the web based tool, it helps to build word documents, spreed sheets, databases, web conferencing, billing, invoicing, presentations and lot of features are there and easy to maintain

BT

Bhoomika T

07/11/22

5 out of 5

"Its really a complete suite to smoothly run any organisation"

What do you like best about Zoho One? Zoho one provides an integrated solution that helps to run the business, Various applications like Zoho projects, CRM plus,Sprints,cliq, etc can help to better plan and track the project and ensure effective communication. You can deal with a large number of datasets and that helps to market our business. Also, the product pricing structure helps us to manage the budget as you have to pay for the user which you really required for certain operation.

CK

Chhotu K

07/11/22

4.5 out of 5

"Affordable CrM and email services"

What do you like best about Zoho CRM? I am using most time Zoho email services it's is affordable and best and easy configuration. What do you dislike about Zoho CRM?

HT

Himanshu T

07/09/22

4.5 out of 5

"A complete set of applications to run your whole business on cloud."

What do you like best about Zoho One? I like the fact of Zoho One that it provides multiple solutions which are required to run an entire firm or business on the cloud. The best service which I like most is Zoho CRM which aims to make the entire process of running or handling a sales team easy for us and also automate the manual tasks like regular customer follow-ups.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].