9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 381-390 out of 2471
GP
Ghanshyam P
07/15/22
"Zoho CRM provides all the tools you'll need"
What do you like best about Zoho CRM? Best tools for small to midsize businesses, and even most enterprises What do you dislike about Zoho CRM?
SS
Sagar S
07/14/22
"I started using this few months back for attendance & performance record of employees"
What do you like best about Zoho One? This is a single platform for multiple things, earlier had to do a lot of work manually. What do you dislike about Zoho One?
AU
Anonymous User
07/14/22
"Complete one stop solution"
What do you like best about Zoho One? User Interface and the way the things are sorted in a great way where anybody can understand the options and the requirements are based on a wide range, that is more userfriendly.
AU
Anonymous User
07/13/22
"Convenient and Easy to Understand"
What do you like best about Zoho CRM? It is easy to use and you can easily automate workflows to increase productivity. What do you dislike about Zoho CRM?
SJ
Suyash J
07/12/22
"Best CRM in the league."
What do you like best about Zoho One? 1- User experience 2- Filter
AP
Aditya P
07/12/22
"Good for ticket management"
What do you like best about Zoho One? Ticket management and assignment. Reports
CK
Chhotu K
07/11/22
"Affordable CrM and email services"
What do you like best about Zoho CRM? I am using most time Zoho email services it's is affordable and best and easy configuration. What do you dislike about Zoho CRM?
NR
Nageswara Reddy M
07/11/22
"Best Indian Business tool"
What do you like best about Zoho CRM? Zoho is the web based tool, it helps to build word documents, spreed sheets, databases, web conferencing, billing, invoicing, presentations and lot of features are there and easy to maintain
BT
Bhoomika T
07/11/22
"Its really a complete suite to smoothly run any organisation"
What do you like best about Zoho One? Zoho one provides an integrated solution that helps to run the business, Various applications like Zoho projects, CRM plus,Sprints,cliq, etc can help to better plan and track the project and ensure effective communication. You can deal with a large number of datasets and that helps to market our business. Also, the product pricing structure helps us to manage the budget as you have to pay for the user which you really required for certain operation.
HT
Himanshu T
07/09/22
"A complete set of applications to run your whole business on cloud."
What do you like best about Zoho One? I like the fact of Zoho One that it provides multiple solutions which are required to run an entire firm or business on the cloud. The best service which I like most is Zoho CRM which aims to make the entire process of running or handling a sales team easy for us and also automate the manual tasks like regular customer follow-ups.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].