9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more
Zoho CRM pros and cons
Easy to use with an intuitive interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 31-40 out of 2471
HN
Harish N
12/05/23
"User Friendly CRM for Every Industry"
What do you like best about Zoho CRM? Easy to use for any user (admin or end user) and can be implemented in any business industry by doing minimal customisations to the application as per need.
NO
Naveen O
12/02/23
"CRM only for SMB Businesses & Needs lot of Improvements"
What do you like best about Zoho CRM? It is best when your team sizes are small and basic information you maintain as a part of your sales Hygine practices. simple and easy to use interface as any one can access and use and learn it fast. Documentation is good to understand,
MS
MK S
12/01/23
"Zoho CRM: Empowering Business Excellence"
What do you like best about Zoho CRM? What I appreciate most about Zoho CRM is its intuitive and user-friendly interface. The customization options allow us to tailor the system to our specific needs, ensuring a seamless integration with our sales and marketing strategies. The comprehensive suite of tools simplifies lead management, communication tracking, and pipeline analysis. Zoho CRM stands out as a versatile and powerful solution that significantly contributes to our business ...
Read more
AU
Anonymous User
12/01/23
"Best value for money CRM"
What do you like best about Zoho CRM? The return on investment and the cost to benefit ratio of ZOHO CRM is unmatched. It has just enough features required to run the sales and marketing division of a small to medium b2b/b2c business without incurring huge cost. It's extremely easy to use and the learning curve for new sales people is usually no longer than a couple of weeks if they use it daily.
AU
Anonymous User
12/01/23
"Best value for money CRM"
What do you like best about Zoho CRM? The return on investment and the cost to benefit ratio of ZOHO CRM is unmatched. It has just enough features required to run the sales and marketing division of a small to medium b2b/b2c business without incurring huge cost. It's extremely easy to use and the learning curve for new sales people is usually no longer than a couple of weeks if they use it daily.
MA
Manuel A
11/28/23
"Easy to use, easy to customize and with Canvas to personalize the user interface"
What do you like best about Zoho CRM? Very user-friendly to personalize. Canvas to personalize the user interface. What do you dislike about Zoho CRM?
MA
Manuel A
11/28/23
"Easy to use, easy to customize and with Canvas to personalize the user interface"
What do you like best about Zoho CRM? Very user-friendly to personalize. Canvas to personalize the user interface. What do you dislike about Zoho CRM?
DV
Daisy V
11/25/23
"A Well-Rounded Business Suite"
What do you like best about Zoho One? Zoho One's versatility and cost-effectiveness stand out. Its comprehensive suite, seamless integration, and user-friendly interface empower businesses. Customization options and reliable support enhance its appeal, making it a strong choice for diverse organizational needs. Easy to use and implement. We do use it for daily sales operations.
RC
Richard C
11/25/23
"Zoho one is, quite literally, "all in one.""
What do you like best about Zoho One? Ease of use. The functionality between the different apps like campaign's, crm, and even the document signing and being able to integrate it all together is awesome.
RC
Richard C
11/25/23
"Zoho one is, quite literally, "all in one.""
What do you like best about Zoho One? Ease of use. The functionality between the different apps like campaign's, crm, and even the document signing and being able to integrate it all together is awesome.
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].