9.8
SpotScore
Zoho CRM Reviews in September 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 21-30 out of 2471
AU
Anonymous User
12/20/23
"Best tool for SMBs"
What do you like best about Zoho One? Zoho one helps prevent large amounts of money and time so that you can clearly get recognition on the actions to help grow the commercial enterprise. it provides extra than what you need.
AV
Anni Vi A
12/18/23
"Ease of Use"
What do you like best about Zoho CRM? I like that it is user friendly and there are a lot of features we can use for the business. We have been using Zoho for almost 2 years and it is definitely something that we would be able to recommend to someone who is using crm on a daily basis. We use Zoho frequently.
AU
Anonymous User
12/15/23
"One Stop solution for non-tech companies"
What do you like best about Zoho One? For non-tech companies marketing, operations and retargeting become easy and no idea to invest in a big IT team.
JP
John P
12/11/23
"Zoho CRM a Definite Leader to Consider for CRM"
What do you like best about Zoho CRM? • Easy data importing • Easy to use
MD
Mark D
12/08/23
"Small businesses... This is the only tool you'll need!"
What do you like best about Zoho One? Zoho one is not just one product, but a series of interwoven products that will transform you business. What do you dislike about Zoho One?
SM
Shubham M
12/08/23
"Zoho CRM- Review"
What do you like best about Zoho CRM? Zoho CRM is one of the best easy-to-use CRM solutions which helps to automate routine sales and marketing functions. With the help of Zoho CRM. With the help of Zoho CRM, it will help to build strong customer relationships. Zoho CRM provides a vast number of integrations with quick customer support that makes this CRM out of the crowd. I use this CRM solution very frequently because of its easy implementation.
HR
Hanumantha Rao B
12/07/23
"Perfect operating system for business"
What do you like best about Zoho One? The best thing about Zoho is living in one single echo system. You don't have to switch between multiple applications to complete your daily tasks. The seamless integration between the Zoho products is ice on the cake.
JB
Jack B
12/07/23
"CRM software is great for sharing client data and info internally"
What do you like best about Zoho CRM? Ability for multiple users to interact and update. Ability to interact with outside client. What do you dislike about Zoho CRM?
JW
Justin W
12/07/23
"A great platform for workflow!"
What do you like best about Zoho CRM? I like how you can customize your experience for onboarding, CS, and repairs. So easy to implement all the tools at your disposal. I use it every day for my job. I even use it to integrate my lead generating NFC band, Linq.
HN
Harish N
12/05/23
"User Friendly CRM for Every Industry"
What do you like best about Zoho CRM? Easy to use for any user (admin or end user) and can be implemented in any business industry by doing minimal customisations to the application as per need.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].