9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 371-380 out of 2471
AU
Anonymous User
07/28/22
"Good easy to use cost effective CRM"
What do you like best about Zoho CRM? Ease of use. Easy to create report and analytics. What do you dislike about Zoho CRM?
IM
Irayya M
07/26/22
"Very Basic CRM"
What do you like best about Zoho CRM? As I was having very basic data, and it has ordinary usability, I didn't face any issues while importing the data What do you dislike about Zoho CRM?
RP
raja p
07/25/22
"Powerful CRM"
What do you like best about Zoho CRM? It is an elegant, simple CRM with a fast interface. It has everything you need from the moment you sign up. What do you dislike about Zoho CRM?
AU
Anonymous User
07/24/22
"Still a long way to go"
What do you like best about Zoho One? It is cheap and have easy customization. You can access it from mobile and give different level of access based on the account profile. It is an integrated approach to business problems which give it an edge over competitors
AU
Anonymous User
07/22/22
"Ultimate Choice for Business"
What do you like best about Zoho One? It's really great to have access to so many different apps in one place. From Sales, and Marketing to Collaboration and Analytics, no matter what comes up, Zoho helps us in finding a way to handle it efficiently and effectively.
FM
Fatima M
07/22/22
"Top notch CRM Tool from Startups to MNCs"
What do you like best about Zoho CRM? It is an easy setup & self-explanatory in the basic setup. Integration with any other apps is also easier compared to other competitors.
MK
Mohan K
07/21/22
"User friendly interactive management"
What do you like best about Zoho CRM? Zoho crm provide an easy solution for all our customers management . It allow us to management all the leads available for our business with all the insights compared to other crm
LP
Lisa P
07/21/22
"Zoho Crm"
What do you like best about Zoho CRM? We are a small business and are not programmers or IT professionals. We needed a CRM that we could easily start and implement immediately. This answered all of our needs. There were lots of groups online that also helped because we were doing it on our own.
SC
Shouvik C
07/18/22
"All in one package: Zoho One"
What do you like best about Zoho One? Useful crm, helps us to manage all the zoho apps in one place. Chats, calendar, sprints all are in sync even in mobile devices.
AK
Abhishek K
07/15/22
"Stability, user friendly design, the smooth performance,Lead tracking and management.,"
What do you like best about Zoho CRM? This application is very user friendly, easy to use & most importantly stable. We don't have to face stuck issue. It works very smoothly. In this modern/growing everyone needs to provide quick service to their clients. If your system will not work fast it won't be possible to provide quick response. ZOHO CRM is very well designed & stable software..
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].