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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in May 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 321-330 out of 2471

AJ

alok j

11/27/22

4 out of 5

"Good Task Management and tracking tool"

What do you like best about Zoho One? Roles & Permission on hierarchy level is quite good and User Interface is very simple to use. What do you dislike about Zoho One?

JT

Jacklyn T

11/22/22

5 out of 5

"Zoho CRM"

What do you like best about Zoho CRM? Zoho helps to keep all of our business deal information organized in one location. What do you dislike about Zoho CRM?

JT

Jacklyn T

11/22/22

5 out of 5

"Zoho CRM"

What do you like best about Zoho CRM? Zoho helps to keep all of our business deal information organized in one location. What do you dislike about Zoho CRM?

RS

Robin S

11/22/22

4.5 out of 5

"Great Way to Centralize Information"

What do you like best about Zoho CRM? There are many departments at my job. Zoho CRM is a great way for all of us to collaborate and centralize information. What do you dislike about Zoho CRM?

SM

Sitanshu M

11/18/22

5 out of 5

"Bang for the buck- opt for Zoho One Suite"

What do you like best about Zoho CRM? Hands down. .the fee I pay per month to use Zoho CRM is excruciatingly low for the services. I get to use the CRM in addition to integrated mail templates, the daily quota for emails, contact management, invoice management and so much more.

SM

Sitanshu M

11/18/22

5 out of 5

"Bang for the buck- opt for Zoho One Suite"

What do you like best about Zoho CRM? Hands down. .the fee I pay per month to use Zoho CRM is excruciatingly low for the services. I get to use the CRM in addition to integrated mail templates, the daily quota for emails, contact management, invoice management and so much more.

VM

Vipin M

11/16/22

5 out of 5

"good and less cost"

What do you like best about Zoho CRM? Lead saving and easy to configure its very usefull What do you dislike about Zoho CRM?

VM

Vipin M

11/16/22

5 out of 5

"good and less cost"

What do you like best about Zoho CRM? Lead saving and easy to configure its very usefull What do you dislike about Zoho CRM?

LS

Lakshit S

11/16/22

4.5 out of 5

"All in one customer management tool!"

What do you like best about Zoho CRM? The frictionless process of connecting with the customer What do you dislike about Zoho CRM?

AU

Anonymous User

11/13/22

4.5 out of 5

"Best crm software Zoho"

What do you like best about Zoho CRM? We are using Zoho crm for our office propose. This is the most easiest and covinient way of handing work load. It is very easy to attached file which is best.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].