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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in May 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 311-320 out of 2471

MK

Manish Kumar V

12/20/22

5 out of 5

"Simple but powerful Application"

What do you like best about Zoho CRM? Zoho crm is self explanatory UI and easy to use and it cas be easily integrated What do you dislike about Zoho CRM?

MK

Manish Kumar V

12/20/22

5 out of 5

"Simple but powerful Application"

What do you like best about Zoho CRM? Zoho crm is self explanatory UI and easy to use and it cas be easily integrated What do you dislike about Zoho CRM?

KM

Kanika M

12/19/22

5 out of 5

"The perfect CRM Software"

What do you like best about Zoho CRM? Zoho CRM is the best software for keeping your sales prospects in track, its a one stop platform for all your sales prospects leads and it gives all the relevant information on how your campaigns performed with your prospects. It helps your keep your prospects data acting as a data repository as well.

KM

Kanika M

12/19/22

5 out of 5

"The perfect CRM Software"

What do you like best about Zoho CRM? Zoho CRM is the best software for keeping your sales prospects in track, its a one stop platform for all your sales prospects leads and it gives all the relevant information on how your campaigns performed with your prospects. It helps your keep your prospects data acting as a data repository as well.

AU

Anonymous User

12/19/22

4 out of 5

"It is a great tool that have help me to organize my business"

What do you like best about Zoho CRM? The CRM and the availability to customize and fill the specific need that you have. What do you dislike about Zoho CRM?

SJ

Suyash J

12/18/22

5 out of 5

"The easiest CRM software with the best features."

What do you like best about Zoho One? The filters are so easy to use and sort out the data. Easy user interface. What do you dislike about Zoho One?

SJ

Suyash J

12/18/22

5 out of 5

"The easiest CRM software with the best features."

What do you like best about Zoho One? The filters are so easy to use and sort out the data. Easy user interface. What do you dislike about Zoho One?

AU

Anonymous User

12/07/22

4 out of 5

"For companies who want processes but dont have the budget"

What do you like best about Zoho One? I like that it's an all in one tool. It has everything an employer would ever need. HR, accounts, team management, IT, it has a tool for every department.

SP

Shubham P

12/01/22

4 out of 5

"Simple and easy to use all in one but need to work on dashboard presentation"

What do you like best about Zoho One? A wide varity of users with different business can find a single solution for all type of business management. It has all features that a day to day use needs like CRM, digital marketing with automation, email management, payment gateways integration, end customer portal availability, accounting and analytics.

AU

Anonymous User

11/29/22

3.5 out of 5

"Jack of all trades - master of none"

What do you like best about Zoho CRM? Zoho has tools built in for basically all automation needs that a company might have. Need a data capture tool? Use their forms. Need document automation? Use their documents tool OR even integrate into other services that you may already be using. This tool can be great for small - mid businesses

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].