9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 331-340 out of 2471
AU
Anonymous User
11/12/22
"Inexpensive tool for most of your sales needs"
What do you like best about Zoho CRM? Like all the other Zoho products, price point is the best thing about this app as well. It's extremely cheap when compared with other CRM tools like hubspot or freshsales and for a budding startup it covers almost all the necessary functionailties.
AU
Anonymous User
11/12/22
"Inexpensive tool for most of your sales needs"
What do you like best about Zoho CRM? Like all the other Zoho products, price point is the best thing about this app as well. It's extremely cheap when compared with other CRM tools like hubspot or freshsales and for a budding startup it covers almost all the necessary functionailties.
AK
Ashwini K
11/09/22
"Very required software!!!"
What do you like best about Zoho One? Creating the tickets Monitoring the tickets
HK
Harish K
10/27/22
"Zoho-A good product for mid sized companies"
What do you like best about Zoho CRM? Zoho is easy to implement, automate and customizable as per requirement. Price is also equilibrium according to the features you require. It have asset inventory, ticketing and also a knowledge base, which is very helpful for storing common IT related issues docs and share them within the team. Reports and statistics are quite good related to others.
MK
Mallikarjuna K
10/20/22
"Very much required software"
What do you like best about Zoho One? The software design, and very easy to use it. What do you dislike about Zoho One?
AU
Anonymous User
10/18/22
"Zoho CRM - single repository for modern business"
What do you like best about Zoho CRM? Zoho provides best integration service to multiple platforms and make it easy for business to view all metric like sales, performance in single place.
SM
SABA M
10/18/22
"Best document management."
What do you like best about Zoho CRM? Easy to manage documents. Easy to use, transferring data and best for an organisation or a firm to keep the documentation centralization process. Numerous customisation options are available with Zoho. Through the Zoho Marketplace, you can add extensions and integrations to enhance many different aspects of your business, including productivity, sales, and financial management.
HZ
Hamim Z
10/14/22
"Lead Management"
What do you like best about Zoho CRM? - It has a pre-defined flow where we can assign leads to our sales representative automatically based on the location. - It has a reminder for follow-up a lead if there is no follow-up within 3-7 days.
LK
Lauren K
10/11/22
"Strongly suggested user-friendly CRM"
What do you like best about Zoho CRM? The best thing about Zoho CRM is the convenience of having all my clients and prospective customers in one place. I find the " opportunity" section especially useful, since it allows me to get a good sense of what I have going on, and then set up any follow-up tasks that need to be done. The reports section is also handy because it shows my team and me how we did sales-wise last month and what our forecast looks like for upcoming months to set realistic ...
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RF
Raul F
10/07/22
"Zoho Review"
What do you like best about Zoho CRM? It allows for easier tracking of expenses and reimbursements. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].