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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in May 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 331-340 out of 2471

AU

Anonymous User

11/12/22

5 out of 5

"Inexpensive tool for most of your sales needs"

What do you like best about Zoho CRM? Like all the other Zoho products, price point is the best thing about this app as well. It's extremely cheap when compared with other CRM tools like hubspot or freshsales and for a budding startup it covers almost all the necessary functionailties.

AU

Anonymous User

11/12/22

5 out of 5

"Inexpensive tool for most of your sales needs"

What do you like best about Zoho CRM? Like all the other Zoho products, price point is the best thing about this app as well. It's extremely cheap when compared with other CRM tools like hubspot or freshsales and for a budding startup it covers almost all the necessary functionailties.

AK

Ashwini K

11/09/22

4.5 out of 5

"Very required software!!!"

What do you like best about Zoho One? Creating the tickets Monitoring the tickets

HK

Harish K

10/27/22

4.5 out of 5

"Zoho-A good product for mid sized companies"

What do you like best about Zoho CRM? Zoho is easy to implement, automate and customizable as per requirement. Price is also equilibrium according to the features you require. It have asset inventory, ticketing and also a knowledge base, which is very helpful for storing common IT related issues docs and share them within the team. Reports and statistics are quite good related to others.

MK

Mallikarjuna K

10/20/22

4.5 out of 5

"Very much required software"

What do you like best about Zoho One? The software design, and very easy to use it. What do you dislike about Zoho One?

SM

SABA M

10/18/22

4.5 out of 5

"Best document management."

What do you like best about Zoho CRM? Easy to manage documents. Easy to use, transferring data and best for an organisation or a firm to keep the documentation centralization process. Numerous customisation options are available with Zoho. Through the Zoho Marketplace, you can add extensions and integrations to enhance many different aspects of your business, including productivity, sales, and financial management.

AU

Anonymous User

10/18/22

4 out of 5

"Zoho CRM - single repository for modern business"

What do you like best about Zoho CRM? Zoho provides best integration service to multiple platforms and make it easy for business to view all metric like sales, performance in single place.

HZ

Hamim Z

10/14/22

4 out of 5

"Lead Management"

What do you like best about Zoho CRM? - It has a pre-defined flow where we can assign leads to our sales representative automatically based on the location. - It has a reminder for follow-up a lead if there is no follow-up within 3-7 days.

LK

Lauren K

10/11/22

4.5 out of 5

"Strongly suggested user-friendly CRM"

What do you like best about Zoho CRM? The best thing about Zoho CRM is the convenience of having all my clients and prospective customers in one place. I find the " opportunity" section especially useful, since it allows me to get a good sense of what I have going on, and then set up any follow-up tasks that need to be done. The reports section is also handy because it shows my team and me how we did sales-wise last month and what our forecast looks like for upcoming months to set realistic ...

Read more

RF

Raul F

10/07/22

4 out of 5

"Zoho Review"

What do you like best about Zoho CRM? It allows for easier tracking of expenses and reimbursements. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].