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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in June 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 11-20 out of 2471

PS

Payal S

01/01/24

3.5 out of 5

"Customer relations manager"

What do you like best about Zoho CRM? It's good platform to keep record and track of all our leads and customer journey starting from adding the pead to closing the deal

AU

Anonymous User

12/29/23

4.5 out of 5

"Very affordable and easy to use"

What do you like best about Zoho One? There are various tools and integrations available for each and every business need. It is really easy to customise as per your company's requirements.

AR

Ashlee R

12/28/23

5 out of 5

"This CRM empowers businesses to streamline sales processes, track leads etc."

What do you like best about Zoho CRM? This CRM empowers businesses to streamline sales processes, track leads, automate tasks, and gain valuable insights for informed decision-making.

SP

Saniya P

12/28/23

4.5 out of 5

"Easy to use & multiple features"

What do you like best about Zoho One? The best part is that everything can be accessed in one space. No complexities. Observe the numbers amazingly. What do you dislike about Zoho One?

ME

Monia e

12/28/23

4 out of 5

"good"

What do you like best about Zoho CRM? possibilty to add more and more documents What do you dislike about Zoho CRM?

NB

Nihal B

12/28/23

4 out of 5

"Easy to use Software"

What do you like best about Zoho CRM? it is very easy to setup and very simple software to use for the early team. If you are a small team, this is the bets for you. Very helpful customer support team,

GJ

Garvey J

12/26/23

5 out of 5

"Very simple but very effective analytics and data collection"

What do you like best about Zoho CRM? I like how I am able to set tasks and reminders for my week and am constantly reminded until they're completed What do you dislike about Zoho CRM?

JR

Jayesh R

12/22/23

4.5 out of 5

"Gear For managing CSR Relation at new heights"

What do you like best about Zoho CRM? It Makes Me feel happier with Reminders of the Task and History of Deals I am working on What do you dislike about Zoho CRM?

KA

Kevin A

12/20/23

4.5 out of 5

"Simple and Effective"

What do you like best about Zoho One? Easy to use and intuitive user interface makes doing your day-to-day tasks and activities a breeze. What do you dislike about Zoho One?

AU

Anonymous User

12/20/23

4 out of 5

""Streamlined and Customizable: A Review of Zoho CRM""

What do you like best about Zoho CRM? Zoho CRM allows us to customize our workflows, fields, and modules to fit their specific business needs and provides tools for tracking leads, managing contacts, and automating tasks. The software also integrates with various other business applications, including email, social media, and e-commerce platforms, making it a versatile tool for managing customer relationships across multiple channels.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].