9.8
SpotScore
Zoho CRM Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2421-2430 out of 2471
AU
Anonymous User
04/21/15
"Good Basic CRM"
What do you like best about Zoho CRM? Good, basic CRM functionality for the price. Not a lot of bells and whistles, but it delivers good value for the price. Ability to integrate basic campaigns with Zoho Campaign add-on is a big plus.
JA
Jackie A
03/14/15
"Great Small to Medium sized business CRM System"
What do you like best about Zoho CRM? I love the ability to customize the system to look and feel like it is part of your business. I also love that it is a complete solution allowing you to do everything from sending emails to task management without leaving the interface. It connects well with other systems where applicable but also has its own suite of "bolt-ons" to maximize your productivity. The price point is fantastic for what it does and the CRM plus system is the most value for ...
Read more
JA
Jackie A
03/14/15
"Great Small to Medium sized business CRM System"
What do you like best about Zoho CRM? I love the ability to customize the system to look and feel like it is part of your business. I also love that it is a complete solution allowing you to do everything from sending emails to task management without leaving the interface. It connects well with other systems where applicable but also has its own suite of "bolt-ons" to maximize your productivity. The price point is fantastic for what it does and the CRM plus system is the most value for ...
Read more
MI
Matthew I
03/05/15
"Worst service ever! "
What do you like best about Zoho CRM? After using the trial for a day or so, it has alot of nice features for the price. However, that may not be enough to use it. What do you dislike about Zoho CRM?
JM
Jeff M
03/05/15
" very slow to respond to our tech support "
What do you like best about Zoho CRM? When its working its great and I love it What do you dislike about Zoho CRM?
AU
Anonymous User
02/19/15
"this review is of the company not the product"
What do you like best about Zoho CRM? the product was a descent project management and crm tool What do you dislike about Zoho CRM?
SG
Schuster G
02/04/15
"My best invest in 20 years "
What do you like best about Zoho CRM? I really love the situation, that working in my current sales activities there is system that really supports me doing this complex job. The whole system is organized so smart and efficient! Probably many functions are covered by salesforce though I prefer ZOHO for its subtle design. It's more straight, pure, not so much screen candy.
SG
Schuster G
02/04/15
"My best invest in 20 years "
What do you like best about Zoho CRM? I really love the situation, that working in my current sales activities there is system that really supports me doing this complex job. The whole system is organized so smart and efficient! Probably many functions are covered by salesforce though I prefer ZOHO for its subtle design. It's more straight, pure, not so much screen candy.
PS
Paula S
01/24/15
"Bringing People Together with Technology"
What do you like best about Zoho CRM? All companies need people but what small companies and even micro companies need is the ability to connect efficiently, establish information with a software CRM that is intuitive and reliable. Zoho works! All the time and you forget you're on a computer. You can build relationships, set tasks, events and follow ups easily, link in to all the social media you use and save your resources. It's great.
PS
Paula S
01/24/15
"Bringing People Together with Technology"
What do you like best about Zoho CRM? All companies need people but what small companies and even micro companies need is the ability to connect efficiently, establish information with a software CRM that is intuitive and reliable. Zoho works! All the time and you forget you're on a computer. You can build relationships, set tasks, events and follow ups easily, link in to all the social media you use and save your resources. It's great.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].