9.8
SpotScore
Zoho CRM Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2371-2380 out of 2471
OH
Onur H
07/22/16
"Switched from Salesforce"
What do you like best about Zoho CRM? we have been using salesforce for 5 years, Spending thousands of dollars and for our new product I wanted to search somthing else and I tried Zoho, We love zoho , it is very integrated with all the other departments like shipping and accounting and its API is so much more robust and easy to use. Saved thousands already. we will switch our old compnay to Zoho in 6 months. Definitely worth a shot.
AU
Anonymous User
07/21/16
"Useful for leads, doen't fit our full workflow"
What do you like best about Zoho CRM? contact and potentials management/pipeline estimates What do you dislike about Zoho CRM?
TA
Tim A
07/21/16
"SFDC-lite"
What do you like best about Zoho CRM? Perfectly adequate for running a sales territory. What do you dislike about Zoho CRM?
WS
William S
07/21/16
"Just staring out with Zoho "
What do you like best about Zoho CRM? It has been a measurable upgrade from V Tiger and the mobile CRM and chat are great. We as an agency have been more productive since adopting ZOHO. I feel that we are only starching the surface.
AU
Anonymous User
07/19/16
"It is an okay system"
What do you like best about Zoho CRM? I like how user friendly the system is. It is quick to pick up, and start from there. If you encounter any problems, customer service is always there The layout is simple, and clutter free.
AU
Anonymous User
07/19/16
"I use this daily and have for over 1 year."
What do you like best about Zoho CRM? The way everything is set up is very user friendly. I am able to keep up with everything and not be fearful of forgetting something. As long as you make an "open activity", you will be reminded what needs to be done.
CB
Carol B
07/12/16
"As a Bridal Event Company we use CRM daily got input all of our vendor leads and Venue Info."
What do you like best about Zoho CRM? Once the system is set up, it is extremely efficient. It has space and labels for every field we need, and is very user friendly on both ends (input and export).
PK
Praveen K
06/30/16
"A perfect integrated functional tool for a firm"
What do you like best about Zoho CRM? 1. Zoho CRM: It gives the perfect break-up of sales cycle. A excellent snapshot via dashboards like "leads by source", "leads by status", "leads per sales person", "leads by industry". A high data storage capacity and bulk upload features makes the life of user easy.
AU
Anonymous User
06/29/16
"Good starter for crm"
What do you like best about Zoho CRM? Layout is the best thing other than that we have issues What do you dislike about Zoho CRM?
AU
Anonymous User
06/28/16
"A clean and simple interface for managing clients"
What do you like best about Zoho CRM? Zoho is very tidily organized and easy to navigate. Zoho makes it very simple to keep track of and categorize customer profiles, contacts, sources, etc. Additionally, I think Zoho is quite customizable. The best feature is being able to keep all of the relevant information up-to-date and all in the same location. It's great for small businesses. Finally, there's a free version available for it as well.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].