9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2351-2360 out of 2471
CM
Christine M
11/03/16
"User & Admin Experience Review"
What do you like best about Zoho CRM? the complete set of capabilities from Support to Sales and Reporting functions. The connection to see into CRM info from either the Sales IQ or Support Module. API is Great...
RD
Ravi D
11/03/16
"I love Zoho CRM"
What do you like best about Zoho CRM? The overall vision of the company is encouraging,Simple Excellent User Interface,Chat Support,Costome Modules,Integrations,Sales Inbox...
AB
April B
11/01/16
"Affordable CRM that has many integrations and expansions available"
What do you like best about Zoho CRM? I like that it is affordable compared to other CRMs. It is easy to use, as long you are tech savvy. Personally, I find it very intuitive and the latest 2016 roll-out is amazing. It is a major upgrade, and was provided to existing users free of charge. I think the new 2016 CRM looks a lot like SalesForce, which is the industry leader in CRM software. We have been with Zoho for years and it is definitely capable of growing and configuring to meet your ...
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AO
Aspen O
10/31/16
"We use Zoho CRM to track potential students for our MS in Computer and Information Sciences"
What do you like best about Zoho CRM? It was very simple to get up and running with Zoho. We purchased 5000 names of students who took the GRE and specified they wanted to schools to reach out to them. We were up and running in a few minutes sending out email blasts to potential students.
AU
Anonymous User
10/27/16
"Great customizable CRM"
What do you like best about Zoho CRM? The ability to edit things as you go along What do you dislike about Zoho CRM?
JW
John Willis B
10/27/16
"Your Company’s Solution for Sales"
What do you like best about Zoho CRM? I can see clearly which tasks are already resolved, which ones are going to be resolved soon and which tasks have some issues that need to be addressed soon. I can also see the amount of time needed for the tasks to be done.
IC
Ian C
10/27/16
"ZOHO CRM Review"
What do you like best about Zoho CRM? ZOHO CRM is part of an integrated suite that are simple and easy to use either together or alone. The CRM is at least as good as Salesforce for a fraction of the price.
JG
Jeff G
10/27/16
"Zoho CRM - Good enough, but not great"
What do you like best about Zoho CRM? Zoho allows you to, fairly easily, create custom reports that can help you be more successful. The investment is very reasonable and their customer service is responsive and very good.
AU
Anonymous User
10/26/16
"Simple CRM but that may be all you need"
What do you like best about Zoho CRM? Easy to adjust modules and create reports. What do you dislike about Zoho CRM?
AU
Anonymous User
10/25/16
"Expansive yet maybe too expansive"
What do you like best about Zoho CRM? I like that Zoho is similar to a white board and almost any process flow can be created. The videos make it easy to follow along. I love the easy process of creating and testing all before putting it in to production. It also allows me to free up my development resources by creating features on my own.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].