9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2311-2320 out of 2471
AU
Anonymous User
01/04/17
"Awesome tool to keep the sales record and increase the conversion rate. "
What do you like best about Zoho CRM? The best part of this product is that it can be used for free up to 10 users and extremely customizable. So you can just boost your business with the free tool. If you are a startup then definitely this tool is for you. Apart from this, it's simple and intuitive, anyone can use it without and training. So no special training is required to use this tool.
RE
Richard E
01/04/17
"Easy to configure, smooth to run"
What do you like best about Zoho CRM? ZoHo recently revamped the UI for their CRM product which makes it visually easier to work with and the page layout more intuitive.
DM
Dominic M
01/04/17
"OK"
What do you like best about Zoho CRM? Good range of fields. Captured all the data we needed and easy to customise. What do you dislike about Zoho CRM?
AU
Anonymous User
01/04/17
"Awesome tool to keep the sales record and increase the conversion rate. "
What do you like best about Zoho CRM? The best part of this product is that it can be used for free up to 10 users and extremely customizable. So you can just boost your business with the free tool. If you are a startup then definitely this tool is for you. Apart from this, it's simple and intuitive, anyone can use it without and training. So no special training is required to use this tool.
RE
Richard E
01/04/17
"Easy to configure, smooth to run"
What do you like best about Zoho CRM? ZoHo recently revamped the UI for their CRM product which makes it visually easier to work with and the page layout more intuitive.
TW
Tom W
01/04/17
"Versatile if unsexy CRM"
What do you like best about Zoho CRM? Zoho is very versatile with a lot of control over things like labels and workflows. It takes a bit of setting up but when you have it working how you want it's pretty good. They have native mobile apps which is also great, although they could use an update to make them a little more modern and user friendly.
AU
Anonymous User
12/27/16
"Great for tracking all of your prospects in the cycle"
What do you like best about Zoho CRM? Coming from the Force of Sales, this was a welcome change. I really like the way that you can use almost all the same features as the other guys, at a much more reasonable cost. This tool lets me scale my small business in an easier way.
AU
Anonymous User
12/27/16
"Great for tracking all of your prospects in the cycle"
What do you like best about Zoho CRM? Coming from the Force of Sales, this was a welcome change. I really like the way that you can use almost all the same features as the other guys, at a much more reasonable cost. This tool lets me scale my small business in an easier way.
AU
Anonymous User
12/22/16
"ZOHO"
What do you like best about Zoho CRM? It allowed us to work with a small list without a lot of overhead What do you dislike about Zoho CRM?
SV
Stacy V
12/22/16
"Great Tool for Small Business Users"
What do you like best about Zoho CRM? Freemium version is great for small business and single users and offers a robust set of tools and features at no cost. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].