9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2301-2310 out of 2471
AU
Anonymous User
01/12/17
"Zoho CRM for Lead & Enrollment Management"
What do you like best about Zoho CRM? Zoho CRM is cloud based and part of an application suite designed to make business easier. Zoho CRM features integration with Gmail and Wordpress to allow for automation when working between the platforms. Zoho has a great team for customer support and they are available via phone and live chat for all paid users.
CJ
Chastin J. M
01/12/17
"Zoho CRM Review"
What do you like best about Zoho CRM? I like that it is extremely customizable to your specific needs. The infrastructure is built in a way that allows any business owner to hop right in or change things for their specific needs.
JC
Julia C
01/11/17
"Using Zoho CRM in Russia"
What do you like best about Zoho CRM? Love everything about Zoho: user friendly, easy to upload data from Excel (avoid manual data entry), easy to design layout and add fields to a lead / contact / account etc,, easy to search, easy to filter our required contacts, easy to do targeted email lists and send out targeted communication to potential customers. Helps to track your progress with this or that potential customer, helps to plan your activities, helps make sales plans with timings for ...
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AU
Anonymous User
01/11/17
"Full feature CRM tool"
What do you like best about Zoho CRM? - easily integrate contact list to system like Mailchimp - easy to use contact manager
CJ
Christoph J
01/11/17
"Helped us quite a bit but still a lot of room for improvement"
What do you like best about Zoho CRM? There are a lot of opportunities for custumization that enable you to have very detailed contact information. I guess it's nothing special for a CRM system but it really helped our company to get our leads and contacts organised. Also the pricing is very reasonable.
JC
Julia C
01/11/17
"Using Zoho CRM in Russia"
What do you like best about Zoho CRM? Love everything about Zoho: user friendly, easy to upload data from Excel (avoid manual data entry), easy to design layout and add fields to a lead / contact / account etc,, easy to search, easy to filter our required contacts, easy to do targeted email lists and send out targeted communication to potential customers. Helps to track your progress with this or that potential customer, helps to plan your activities, helps make sales plans with timings for ...
Read more
LC
Leopoldo C. M
01/10/17
"Intuitive and easy to use"
What do you like best about Zoho CRM? Functionality is too simple, whit my experience in Salesforce is easy create forms and process What do you dislike about Zoho CRM?
JL
Jessica L
01/07/17
"Needs work"
What do you like best about Zoho CRM? I like that zoho has a suite of tool that connect so for a solopreneur it keeps most thing together What do you dislike about Zoho CRM?
AU
Anonymous User
01/06/17
"Outdated user interface that's complicated"
What do you like best about Zoho CRM? I like that it's very customizeable to your specific requirements in terms of the ability to add an endless amount of customer details. You can add a million boxes of information and go super deep - however that comes at a cost of time.
TW
Tom W
01/04/17
"Versatile if unsexy CRM"
What do you like best about Zoho CRM? Zoho is very versatile with a lot of control over things like labels and workflows. It takes a bit of setting up but when you have it working how you want it's pretty good. They have native mobile apps which is also great, although they could use an update to make them a little more modern and user friendly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].