9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2291-2300 out of 2471
CK
Cory K
01/23/17
"Use Zoho CRM and Campaigns for our Business Development Efforts"
What do you like best about Zoho CRM? Simplicity. Ease of use, and very customizable. Zoho CRM works for all of our team despite, age, level, or want to use a CRM system. The reporting matches our business needs as well.
CK
Cory K
01/23/17
"Use Zoho CRM and Campaigns for our Business Development Efforts"
What do you like best about Zoho CRM? Simplicity. Ease of use, and very customizable. Zoho CRM works for all of our team despite, age, level, or want to use a CRM system. The reporting matches our business needs as well.
AU
Anonymous User
01/23/17
"Sales Management System"
What do you like best about Zoho CRM? I like zoho because it easy to use, and affordable. The CRM is also user friendly. What do you dislike about Zoho CRM?
AU
Anonymous User
01/23/17
"Sales Management System"
What do you like best about Zoho CRM? I like zoho because it easy to use, and affordable. The CRM is also user friendly. What do you dislike about Zoho CRM?
JM
João Marcelo M
01/18/17
"Good tool to manage conversations with leads/clients"
What do you like best about Zoho CRM? Zoho is really great to organize te conversations you are having with your audience. They also have recently changed their interface, making it a lot more modern and it was a huge improvement, both in terms of design and UX.
AU
Anonymous User
01/17/17
"Motivated to use Zoho"
What do you like best about Zoho CRM? The overall UI is easy to scroll through. The chat feature is helpful when I need to speak with my teams in other countries without leaving the page. I like the ability to select and order KPI's. Viewing my entire sales pipeline gives us the insight to make educated decision to hone our forecasting.
VB
Víctor B
01/13/17
"Un CRM pensado para mediana y pequeña empresa genial"
What do you like best about Zoho CRM? The best thing is his app to sales forces. What do you dislike about Zoho CRM?
AU
Anonymous User
01/12/17
"Best for small businesses"
What do you like best about Zoho CRM? Zoho Eco-system is the best thing about Zoho Apps. Zoho CRM's ease of use and integration with other apps make life much easier.
CW
Corey W
01/12/17
"Zoho is significantly more useful than initially perceived. "
What do you like best about Zoho CRM? It is a buffet friendly and less bloated version of Sales force.com What do you dislike about Zoho CRM?
AU
Anonymous User
01/12/17
"Zoho CRM for Lead & Enrollment Management"
What do you like best about Zoho CRM? Zoho CRM is cloud based and part of an application suite designed to make business easier. Zoho CRM features integration with Gmail and Wordpress to allow for automation when working between the platforms. Zoho has a great team for customer support and they are available via phone and live chat for all paid users.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].