9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Are you using Zoho CRM?
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 2281-2290 out of 2471
AU
Anonymous User
01/27/17
"Outdated and not worth the trouble"
What do you like best about Zoho CRM? Well, it's cheap, and that's about it. Sad that I couldn't say more that I liked. I think the hard part is that I know a lot of systems and have used/implemented, etc many of them and Zoho is just not high in the list for me at all.
MB
Morgan B
01/25/17
"Zoho Review "
What do you like best about Zoho CRM? Once you get system down it is pretty easy to use and read. I like that all information is stored together and easy to find. What do you dislike about Zoho CRM?
FJ
Fernando J. G
01/25/17
"A great platform for startups"
What do you like best about Zoho CRM? Zoho CRM is a very friendly platform that has allowed me to manage not only my contacts, but also to easily clasify and organize them in different categories, as needed. I connects easily with other Zoho apps that I use.
DL
Dean L
01/25/17
"Salesforce.com functionality at a fraction of the cost "
What do you like best about Zoho CRM? Rich feature-set CRM that is intuitive and very salesforce.com-like without the big price tag. Allows you to manage you entire sales process from lead through close to account management. Integrates well with Google Apps and Microsoft Office 365. Robust reporting capabilities and data views to group and filter records on the fly. Love that no programming knowledge needed!
AU
Anonymous User
01/25/17
"Zohocrm"
What do you like best about Zoho CRM? Free, is an easy to use tool, pretty understandable interface for most people. What do you dislike about Zoho CRM?
RG
Rachel G
01/24/17
"Small business CRM in the Zoho Realm of products"
What do you like best about Zoho CRM? In the past few years, our company had built a system through SalesForce for dealing with support tickets, projects, calendars, etc. We used another software for accounting, none of which linked together at all. Not to mention we paid out the nose for our subscriptions.
KB
Kim B
01/24/17
"Easy to use and affordable"
What do you like best about Zoho CRM? I love how easy it is to use this tool when you are starting out, even the free version has lots of options, with reminders, and inboxing, and notes, it really has all you need to remember when to follow up with folks and a place that you can store all their info so you don't have to remember everything for the follow up calls.
AU
Anonymous User
01/24/17
"Zoho review"
What do you like best about Zoho CRM? Zoho is a CRM that is useful to store notes, monitor pipeline activity, and develop organized sales pipeline. It is similar to sales force, but does lack an ease of use from my perspective. Otherwise, if you are looking for something not as expensive as Salesforce, it's a good option.
RG
Rachel G
01/24/17
"Small business CRM in the Zoho Realm of products"
What do you like best about Zoho CRM? In the past few years, our company had built a system through SalesForce for dealing with support tickets, projects, calendars, etc. We used another software for accounting, none of which linked together at all. Not to mention we paid out the nose for our subscriptions.
KB
Kim B
01/24/17
"Easy to use and affordable"
What do you like best about Zoho CRM? I love how easy it is to use this tool when you are starting out, even the free version has lots of options, with reminders, and inboxing, and notes, it really has all you need to remember when to follow up with folks and a place that you can store all their info so you don't have to remember everything for the follow up calls.
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].