9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2261-2270 out of 2471
CJ
Cynthia J
03/24/17
"CRM where you need it"
What do you like best about Zoho CRM? Very useful, I really like the fact they have an app so you can reach information on the go. What do you dislike about Zoho CRM?
AU
Anonymous User
03/22/17
"Easy and Efficient Way to Manage Email Subscribers"
What do you like best about Zoho CRM? The ability to quickly organize contacts and save important details about them. I like to keep information about where they work, how we met, and other personal details like birthdays, anniversaries, etc.
AU
Anonymous User
03/14/17
"Great Comprehensive Product"
What do you like best about Zoho CRM? The ability for all sales members and managers to access our potential client pipeline, and add necessary information for everyone else to see.
AU
Anonymous User
03/14/17
"Excellent Product for Billing"
What do you like best about Zoho CRM? I use Zoho to bill my clients. It's simple, efficient, and quick to use. I appreciate that I can keep important data all in one place.
JM
Joseph M S
03/14/17
"Simplified CRM for Small Business"
What do you like best about Zoho CRM? Easy to use interface. Can activate or de-activate different modules (such as marketing, email sync, etc). Easy to move potential clients through the pipeline with custom statuses. Configuration was much easier than Salesforce.
PP
Pankaj P
03/06/17
"A User Friendly and Simplified CRM Tool"
What do you like best about Zoho CRM? Zoho CRM is one of the most simplified CRM I have come across in my Sales Career: Few of the benefits of Zoho CRM are:
HH
Hari Hara Sudhan S
03/05/17
"CRM for common man"
What do you like best about Zoho CRM? It is a go to solution for a small scale business running guy who needs to streamline his expenses, and manage portfolios
AU
Anonymous User
03/03/17
"Not the best for non-profits"
What do you like best about Zoho CRM? It is a great catch all for all of our data on our programs, partnerships and contacts. What do you dislike about Zoho CRM?
MF
Marycruz F
02/28/17
"Some apps are great!"
What do you like best about Zoho CRM? I currently use the invoicing feature in Zoho on a regular basis because it not only provides me with invoice templates, it allows me to easily share those invoices straight from the app with my e-mail contacts and can generate reports based on any parameters I set about what my income is during a certain time period.
AU
Anonymous User
02/23/17
"Great CRM Tool for Small Businesses"
What do you like best about Zoho CRM? Zoho is very easy to use. I'm a solopreneur, so there's not a lot of need to track others' actions, but it is nice to be able to look quickly at when my last contact was with a client or potential client. The fact that there's a free option makes it even better.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].