9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2251-2260 out of 2471
SL
Scott L
03/31/17
"Great, affordable CRM system! "
What do you like best about Zoho CRM? There is a ton of functionality for the price. Zoho CRM makes it easy to deal with a large customer base. The recent upgrades have been wonderful. The support team is excellent. It was easy to bring this platform to our company and it was quite easy to train our employees on how to use it. For the investment, the return has been excellent. It is easy to create customized email templates for our customer base and having the ability to do mass sends ...
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AU
Anonymous User
03/31/17
"Efficient, cheap, but not as easy to use as others"
What do you like best about Zoho CRM? I like the pricing, which was the mean reason for adotpion. I find it extremely useful to track all activities done with customers/leads along years of sales actovoties
AU
Anonymous User
03/31/17
"Zoho CRM an accessible full feature online CRM Solution"
What do you like best about Zoho CRM? Simplicity, features, online solution, etc What do you dislike about Zoho CRM?
AU
Anonymous User
03/31/17
"Solid CRM that gets the job done"
What do you like best about Zoho CRM? It's pretty easy to use; self explanatory; reports are useful; easy to customize to your needs; easy onboarding simple and straightforward, learned the ins and out within hours of starting to use it.
WS
Wayne S
03/30/17
"Too involved, too rigid"
What do you like best about Zoho CRM? Not much... Most of the fields were blank What do you dislike about Zoho CRM?
KC
Kevin C
03/30/17
"Zoho - the operating system for small and medium bsuiness"
What do you like best about Zoho CRM? Clean design, easy to learn and use, but actually a very sophisticated CRM solution behind the scenes, continuous improvements and features. Great integration with 30+ Zoho Apps, like Books, Inventory, Projects, Campaigns, Surveys and more.
AU
Anonymous User
03/30/17
"If you insist to have a CRM - this is the one"
What do you like best about Zoho CRM? consolidation of many functions, one dashboard What do you dislike about Zoho CRM?
AU
Anonymous User
03/28/17
"Zoho CRM hits above its weight class"
What do you like best about Zoho CRM? I like that Zoho CRM is aggressively priced, yet feature rich. We subscribe to the CRM Plus version, and it has more features and more customization options than we could ever use. Support has been capable and reasonably fast when we've needed help.
AU
Anonymous User
03/28/17
"Best Overall Company for backend programs"
What do you like best about Zoho CRM? Their family of products is perfect for a newer or small company. With so many companies trying to make sure they have everything and the kitchen sink to offer, Zoho has taken the best of the features and has made them available for their suite of programs.
AS
Arnish S
03/25/17
"Efficient management of Leads"
What do you like best about Zoho CRM? The user-friendly UX and various fields to capture data What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].