9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2231-2240 out of 2471
AU
Anonymous User
04/17/17
"Zoho CRM"
What do you like best about Zoho CRM? Ease of using from mobile Device as much of my work is in the car. What do you dislike about Zoho CRM?
AU
Anonymous User
04/17/17
"Very functional"
What do you like best about Zoho CRM? Ease of use, easy to import contacts, search and edit. Mass mail works great and the tracking features are excellent What do you dislike about Zoho CRM?
AU
Anonymous User
04/16/17
"Its good"
What do you like best about Zoho CRM? Zoho crm is very easy to operate..its very comfortable to do work in it. What do you dislike about Zoho CRM?
KS
K S
04/14/17
"ZOHO is the best CRM for a Perfect Business Development and Sales team"
What do you like best about Zoho CRM? Options to upgrade each and every activity of the sales. What do you dislike about Zoho CRM?
TH
Tyler H
04/14/17
"Zoho - one of many CRM solutions I have used"
What do you like best about Zoho CRM? I would say that for ease of use Zoho would get a 9 in my book,. I was able to get up and running as a new employee in Zoho very quickly without any help from our IT team which is a lot better than some of the other solutions out there. Zoho keeps it simple and I enjoy that. The solution has a lot of integrations that can be connected very easily to make life easier and while I am not an admin for the solution it seemed as though a lot of the add-ons ...
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AU
Anonymous User
04/14/17
"Zoho : My perfect assistant field sales traveller"
What do you like best about Zoho CRM? Zoho help me to integrates the accounts, contacts, opportunities & quotes in the single environment. earlier when we worked with excel, it need to put lot of efforts for followup the opportunities. now it become automated and we can able create the task for each opportunities. it will help us to identify what is pending to close the opportunities. the integration with google contacts works well.
AU
Anonymous User
04/14/17
"Zoho : My perfect assistant field sales traveller"
What do you like best about Zoho CRM? Zoho help me to integrates the accounts, contacts, opportunities & quotes in the single environment. earlier when we worked with excel, it need to put lot of efforts for followup the opportunities. now it become automated and we can able create the task for each opportunities. it will help us to identify what is pending to close the opportunities. the integration with google contacts works well.
JS
Jimmy S
04/14/17
"In short, an extremely expandable CRM for your business"
What do you like best about Zoho CRM? The customization and easy of use compared to other entry and mid level CRMs such as Insightly. This product encompasses some of the things I've tried in other high level products such as Sales force but does have a more user friendly feel to it. The Modules and Templates have been helpful to create custom processes that fit my business.
AU
Anonymous User
04/13/17
"Helpful and user friendly "
What do you like best about Zoho CRM? I like the idea to have one software to deal with all my contacts and meetings incoming. I recently discovered business reports that also provides an overview of my sales.
MM
Mike M
04/13/17
"I didnt find the experience very intuitive."
What do you like best about Zoho CRM? I like the price and the communication with admin and tech staff. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].