9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2221-2230 out of 2471
AU
Anonymous User
04/28/17
"Excellent tool for gameification"
What do you like best about Zoho CRM? Helped me boost sales by making sales activity a motivator for success. Once the team was able to utilize the system and see KPI's in a new light, sales really took off.
BO
Brittney O
04/25/17
"Zoho"
What do you like best about Zoho CRM? I like that I can access all my accounts by just logging into one account. What do you dislike about Zoho CRM?
AU
Anonymous User
04/25/17
"If you're business is going to grow - don't use this. Doesn't integrate w/ other platforms."
What do you like best about Zoho CRM? Nothing was that great about this software. The interface was a bit confusing. What do you dislike about Zoho CRM?
BO
Brittney O
04/25/17
"Zoho"
What do you like best about Zoho CRM? I like that I can access all my accounts by just logging into one account. What do you dislike about Zoho CRM?
CD
Chris D
04/25/17
"Zoho CRM for Payment Processing ISO"
What do you like best about Zoho CRM? I like that the software is user-friendly and it's relatively easy to custom-tailor things to meet your preferences. What do you dislike about Zoho CRM?
FM
Fiona M
04/19/17
"Constantly impressed by how they always seem to know what functionality I need from a CRM"
What do you like best about Zoho CRM? The choice of modules available that you can pick and chose What do you dislike about Zoho CRM?
BH
Boyd H
04/19/17
"Learning and training"
What do you like best about Zoho CRM? Win alerts are my favorite thing. Tracking customers and seeing employees using the system. What do you dislike about Zoho CRM?
BH
Boyd H
04/19/17
"Learning and training"
What do you like best about Zoho CRM? Win alerts are my favorite thing. Tracking customers and seeing employees using the system. What do you dislike about Zoho CRM?
AU
Anonymous User
04/18/17
"Zoho CRM review"
What do you like best about Zoho CRM? I liked having the ability to convert my client leads into actual clients, and have them directly transferred to our Applicant Tracking System.
AU
Anonymous User
04/17/17
"Zoho CRM"
What do you like best about Zoho CRM? Ease of using from mobile Device as much of my work is in the car. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].