9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2201-2210 out of 2471
AU
Anonymous User
06/07/17
"Great alternative to Salesforce CRM!"
What do you like best about Zoho CRM? Ease of use interface combined with the integration. Email integration capability with all account / client comms. What do you dislike about Zoho CRM?
NK
Nathan K
06/06/17
"When its good its good, when it goes pear shaped Zoho are nowhere to be seen!"
What do you like best about Zoho CRM? It does everything you would expect of a CRM. What do you dislike about Zoho CRM?
AU
Anonymous User
06/06/17
"Zoho"
What do you like best about Zoho CRM? What I like best about Zoho is the ability to look up student profiles, update and keep track of case management information, family information, and student progress.
DB
Donna B
06/03/17
"Couldn't do without Zoho"
What do you like best about Zoho CRM? Zoho gives me the freedom that comes with scheduling tweets for the month all in one day What do you dislike about Zoho CRM?
DB
Donna B
06/03/17
"Couldn't do without Zoho"
What do you like best about Zoho CRM? Zoho gives me the freedom that comes with scheduling tweets for the month all in one day What do you dislike about Zoho CRM?
AM
Anita M
06/02/17
"Zoho for small business."
What do you like best about Zoho CRM? I like that Zoho is cost effective and easy to use. I would like to have the search feature enhanced to make it easier to find records.
AU
Anonymous User
06/01/17
"Great alternative to SFDC and possibly free"
What do you like best about Zoho CRM? All of the basics of SFDC and possibly free. Great mobile too. What do you dislike about Zoho CRM?
AU
Anonymous User
06/01/17
"Great alternative to SFDC and possibly free"
What do you like best about Zoho CRM? All of the basics of SFDC and possibly free. Great mobile too. What do you dislike about Zoho CRM?
RS
Raghav S
05/26/17
"need some improvement"
What do you like best about Zoho CRM? Time management is zoho is very good and it help a lot. What do you dislike about Zoho CRM?
DS
Denise S H
05/11/17
"ZOHO CRM"
What do you like best about Zoho CRM? The filters and the multiple ways to look up information or contacts.. Fairly easy intergration. Got easier the move I used it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].