9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2191-2200 out of 2471
NL
Nick L
07/06/17
"Zoho Team is really good"
What do you like best about Zoho CRM? lots of flexibility and configuration, many ZOHO products that can be interconnected/integrated with CRM, good - fast support
CG
Claude G
07/01/17
"Highly flexible CRM"
What do you like best about Zoho CRM? I can easily add my custom fields in ZohoCRM and that helps me have better control over more aspects of my customer service, especially when having to answer to complex questions from my current and prospective customers.
CG
Claude G
07/01/17
"Highly flexible CRM"
What do you like best about Zoho CRM? I can easily add my custom fields in ZohoCRM and that helps me have better control over more aspects of my customer service, especially when having to answer to complex questions from my current and prospective customers.
DJ
Disha J
06/30/17
"Best CRM I have used."
What do you like best about Zoho CRM? Everything manages in one platform. Nice CRM. What do you dislike about Zoho CRM?
AU
Anonymous User
06/29/17
"Lots of Work Arounds"
What do you like best about Zoho CRM? I like that you can manipulate the system to the best of your ability to meet your needs.I also like the cost of the system, What do you dislike about Zoho CRM?
AU
Anonymous User
06/28/17
"Didn't like the dynamic link to email"
What do you like best about Zoho CRM? It was great that you could link to an email account and see your emails but I was looking for the ability either to store emails permanently (even if you change email account) or link to more than one email account. Otherwise it was a good value solution.
MA
Mehdi A
06/28/17
"Best and intuitive CRM out there"
What do you like best about Zoho CRM? zoho crm is easy to use, learning curve is very fast, minimalist design, mobile application available, the dashboard is very clearly design and helful to get the most important notifications and information at the first glance
YK
Yaron K
06/20/17
"Good CRM from sales and Operation teams"
What do you like best about Zoho CRM? cost wise i think its one of the cheapest CRM platform . web interface is good and easy to understand - causing training time for new workers to be fairly short .
JS
Janelle S
06/18/17
"Great resource! "
What do you like best about Zoho CRM? The site allows you to create and manage lists, that our sales team uses to track hot prospects. They are then able to pass those contacts on to our marketing department, where we the continue to send nurturing emails in order to land the sale.
DE
Darrell E
06/15/17
"7 Sequence Introduction"
What do you like best about Zoho CRM? I liked the fact that I was able to do some A/B testing to start while developing my sales process, now I have a way better idea of what to expect and how to continue A/B testing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].