9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2171-2180 out of 2471
AU
Anonymous User
07/31/17
"Zoho"
What do you like best about Zoho CRM? it's easy to import/ export data and map fields What do you dislike about Zoho CRM?
NJ
Natasha J
07/31/17
"Streamlined Sales Management Platform"
What do you like best about Zoho CRM? With Zoho I was able to track and schedule sales calls in the platform. I was also able to interfrate my sales quotes. What do you dislike about Zoho CRM?
NJ
Natasha J
07/31/17
"Streamlined Sales Management Platform"
What do you like best about Zoho CRM? With Zoho I was able to track and schedule sales calls in the platform. I was also able to interfrate my sales quotes. What do you dislike about Zoho CRM?
AU
Anonymous User
07/27/17
"Is Zoho right for you?"
What do you like best about Zoho CRM? Zoho is very easy to set up, with a control panel that is self explanatory. The cost is ok, even for a very smaller company like ours. It’s ok on any computer, and even on my smartphone. Once you’re setup, it’s fairly easy to use, but if you need special attention zoho mail gets tricky.
GC
Graham C
07/27/17
"Get up to speed fast."
What do you like best about Zoho CRM? Comprehensive an easy to use. No real need to train the staff on it use. What do you dislike about Zoho CRM?
AU
Anonymous User
07/27/17
"Sale Manager"
What do you like best about Zoho CRM? that it integrates easily. It also is fast for an online solution What do you dislike about Zoho CRM?
TR
Todd R
07/25/17
"Happy to be Back in ZOHO"
What do you like best about Zoho CRM? We used ZOHO a few years back, but a consultant convinced us to switch to Infusionsoft. That was a nightmare, so we are going back to ZOHO. We have come to appreciate the ZOHO interface, business model and value.
AU
Anonymous User
07/25/17
"Highly effective"
What do you like best about Zoho CRM? Reminders of updated information and easy to use charts What do you dislike about Zoho CRM?
AU
Anonymous User
07/24/17
"Zoho - Give it Go-O"
What do you like best about Zoho CRM? Very end user friendly and malliable to user interface. What do you dislike about Zoho CRM?
AU
Anonymous User
07/24/17
"Zoho - Give it Go-O"
What do you like best about Zoho CRM? Very end user friendly and malliable to user interface. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].