9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2161-2170 out of 2471
SV
Salvador V
08/09/17
"Zoho CRM essential fior business"
What do you like best about Zoho CRM? simplicity and scalability of the software. What do you dislike about Zoho CRM?
SC
SIE C
08/08/17
"Best CRM in the market"
What do you like best about Zoho CRM? Easy to use, intuitive. The interface is friendly but colours may be improved or user may change them.
BB
Bishnoi B
08/08/17
"All in one platform for business need"
What do you like best about Zoho CRM? The most thing i like about Zoho CRM is, it comes with a great options of customization. Zoho CRM can be customized at maximum at its level. This feature make it unique from all other CRMs.
JB
Jason B
08/08/17
"Zoho CRM"
What do you like best about Zoho CRM? The bevy of options the software allocates What do you dislike about Zoho CRM?
AU
Anonymous User
08/03/17
"Why zoho"
What do you like best about Zoho CRM? I like being able to interact with my customers on my website. Being able to see what products customer are looking at. What do you dislike about Zoho CRM?
PS
Patrick S
08/03/17
"Good, simple, fast"
What do you like best about Zoho CRM? The software has a simple interface and is quickly ready for use - without many previous knowledge. What do you dislike about Zoho CRM?
AU
Anonymous User
08/03/17
"Why zoho"
What do you like best about Zoho CRM? I like being able to interact with my customers on my website. Being able to see what products customer are looking at. What do you dislike about Zoho CRM?
AU
Anonymous User
08/01/17
"Average CRM experience"
What do you like best about Zoho CRM? I like that zoho is easy to use, it requires little to no training. It's easy to record information, and the notes sync to the contact and to the account. We also utilize the call feature to find and sort called vs uncalled contacts and accounts. It's fairly easy to maintain accurate data, as the de-duplication portion is very easy to use. We also like the ability to add twitters, linked in and company websites. This allows our diverse team to stay in ...
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AU
Anonymous User
08/01/17
"Solid if you don't customize it too much"
What do you like best about Zoho CRM? Zoho CRM is incredibly flexible and customizable, and for a LOT less than SalesForce. It also has tons of features (some obvious, others not so much) that are incredibly handy if you take the time to learn and understand how they work and interoperate, especially when you pay for the Enterprise version.
AU
Anonymous User
07/31/17
"It worked as a starting point"
What do you like best about Zoho CRM? Its pricing was the main reason why I chose Zoho. It was a great starting point for my company. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].