9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2141-2150 out of 2471
AU
Anonymous User
09/03/17
"Good for Startups but not the best for Scaleups "
What do you like best about Zoho CRM? The best thing i like in Zoho is sending and tracing all the emails i sent daily. I like it because it is cheap What do you dislike about Zoho CRM?
AU
Anonymous User
09/03/17
"Good for Startups but not the best for Scaleups "
What do you like best about Zoho CRM? The best thing i like in Zoho is sending and tracing all the emails i sent daily. I like it because it is cheap What do you dislike about Zoho CRM?
AU
Anonymous User
09/02/17
"Great for invoicing and recurring invoices"
What do you like best about Zoho CRM? I love the ability to automatically bill clients and charge their preferred payment methods automatically without wasting any additional time.
AU
Anonymous User
09/02/17
"Great for invoicing and recurring invoices"
What do you like best about Zoho CRM? I love the ability to automatically bill clients and charge their preferred payment methods automatically without wasting any additional time.
AU
Anonymous User
08/29/17
"Zoho CRM"
What do you like best about Zoho CRM? Zoho CRM is so easy to use. It's easy to remove duplicate records and integrates great in conjunction with google.. You can somewhat customize it with different modules. You can also create customized views of your dashboards. Zoho has all of the basics, contact organization, lead and project management, analytics, account management, etc. Your are limited, but for all that you get it's very cost effective for a small business!
AU
Anonymous User
08/28/17
"Their supports is a total nightmare"
What do you like best about Zoho CRM? There isn't much that I like about Zoho. I have more complaints than likes, but the simplicity of Zoho compared to other CRM systems is a positive. This CRM is capable of being setup by anybody that has some basic fundamentals of what a CRM is as well as basic knowledge on web-based software.
AU
Anonymous User
08/24/17
"ZOHO CRM "
What do you like best about Zoho CRM? The easy of customozong the views and reporing ffeatures.. There are a lot of cool features and inigrataions. What do you dislike about Zoho CRM?
AU
Anonymous User
08/22/17
"Easy to learn."
What do you like best about Zoho CRM? How easy it was to learn and operate. Quite impressed with ease of operation What do you dislike about Zoho CRM?
AU
Anonymous User
08/22/17
"Easy to learn."
What do you like best about Zoho CRM? How easy it was to learn and operate. Quite impressed with ease of operation What do you dislike about Zoho CRM?
DE
Deidre E
08/17/17
"Worst Customer Service EVER"
What do you like best about Zoho CRM? The software isn't bad...when it works correctly!!! What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].