9.8
SpotScore
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 2121-2130 out of 2471
AU
Anonymous User
10/05/17
"Responsive and secure website"
What do you like best about Zoho CRM? Delivers form immediately to customer in real time, very secure as it requires multiple login credentials What do you dislike about Zoho CRM?
RS
Rachel S
10/02/17
"Great CRM and File Management "
What do you like best about Zoho CRM? Zoho is a great CRM that lets you communicate with your team efficiently and effectively. What do you dislike about Zoho CRM?
AU
Anonymous User
09/28/17
"ZOHO works great!!"
What do you like best about Zoho CRM? I am able to track who I have called and when. What do you dislike about Zoho CRM?
AU
Anonymous User
09/27/17
"Great Software!"
What do you like best about Zoho CRM? We are in a company where we have many clients who request proposals from us. We are able to set up accounts and have a list of all contacts associated with the account, as well as attach the proposals completed.
KS
Kenneth S
09/26/17
"Easy to use tool that helps organize your day. "
What do you like best about Zoho CRM? I like the ease of use for Zoho CRM and the ability to create multiple lists that can be connected. Zoho is first off very easy to use. I went from teaching right into the sales world, and I was able to grasp and use this software easily within a few days. Zoho allows you to create lists of people and connect all of your different deals within those lists.
KS
Kenneth S
09/26/17
"Easy to use tool that helps organize your day. "
What do you like best about Zoho CRM? I like the ease of use for Zoho CRM and the ability to create multiple lists that can be connected. Zoho is first off very easy to use. I went from teaching right into the sales world, and I was able to grasp and use this software easily within a few days. Zoho allows you to create lists of people and connect all of your different deals within those lists.
DS
D. Scott S
09/26/17
"Simple and powerful CRM"
What do you like best about Zoho CRM? Desktop and mobile versions are important. I like using Zoho - it is intuitive. What do you dislike about Zoho CRM?
AU
Anonymous User
09/20/17
"Another CRM "
What do you like best about Zoho CRM? I like the clean interface. To me the user experience has to be easy to use and nice to look at. What do you dislike about Zoho CRM?
RT
Ravi T
09/20/17
"Zoho helps to keep your lead upto date and also helps in followup."
What do you like best about Zoho CRM? Eveything is Organized and we can send E-mail from zoho itself that is the best thing. What do you dislike about Zoho CRM?
RT
Ravi T
09/20/17
"Zoho helps to keep your lead upto date and also helps in followup."
What do you like best about Zoho CRM? Eveything is Organized and we can send E-mail from zoho itself that is the best thing. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].